[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Denial of Request for Quarterly Billing Dear [Customer Name], I hope this letter finds you well. I am writing in response to your recent request to change your billing frequency from monthly to quarterly. After carefully reviewing your request, we regret to inform you that we are unable to accommodate it at this time. We understand that you may have personal reasons for requesting a change in billing frequency. However, please allow us to explain the reasons behind our decision. Our billing system is designed to efficiently manage a monthly billing cycle for all our customers, ensuring accuracy and timely processing of invoices. Switching to a quarterly billing system would disrupt this process and potentially lead to errors or delays in billing. Moreover, our monthly billing allows us to provide you with regular updates on your account, including usage details, service enhancements, and any changes in our terms and conditions. By receiving monthly invoices, you have the opportunity to review and address any discrepancies or concerns promptly. Quarterly billing might cause you to miss out on this important information, which could lead to misunderstandings or unnecessary inconveniences. We value your satisfaction as our customer, and we understand that you may have specific needs regarding billing. However, we are confident that our current monthly billing system best serves the majority of our customers by ensuring accuracy, better customer support, and timely communication. While we are unable to fulfill your request for quarterly billing, please rest assured that our dedicated customer support team is available to assist you with any questions or concerns you may have regarding your billing. We are committed to addressing any issues promptly and striving to meet your expectations as a valued customer. Thank you for your understanding in this matter. Should you have any further questions or require more information, please do not hesitate to contact our customer support team at [Phone Number] or [Email Address]. We appreciate your continued trust and patronage. Sincerely, [Your Name] [Your Job Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.