Subject: Important Notice — Inability to Fulfill Your Order, Apologies for the inconvenience [Your Company's Logo or Letterhead] [Date] [Customer/Client Name] [Customer/Client Address] [City, State, ZIP Code] Dear [Customer/Client Name], RE: NOTICE OF INABILITY TO FILL ORDERS We hope this message finds you well. We would like to express our sincere apologies for any inconvenience caused by this letter. We understand the importance of delivering orders on time and providing superior service to our valued customers like you. Regrettably, we are contacting you today to inform you of our temporary inability to fulfill your recent order(s) with our utmost regret. Due to unforeseen circumstances, we have encountered challenges that prohibit us from processing and delivering your requested item(s) within the anticipated timeframe. We understand that this may bring frustration, and kindly request you're understanding and patience as we work diligently to rectify this situation promptly. Please allow us to emphasize that we are fully committed to resolving this matter as quickly as possible, and we are taking immediate steps to ensure that our operations return to normalcy. Our team is actively working on sourcing the necessary resources and resolving any underlying issues to reestablish our ability to fulfill both current and future orders without any delays. We value your business and sincerely apologize for any inconvenience caused, as this situation falls short of the level of service we strive to provide. As a token of our apology, we would like to offer you [state a compensation if applicable, such as a discount on future orders, free shipping, or an upgraded product]. Rest assured, we will keep you updated on the status of your order and provide you with an estimated delivery date as soon as we have resolved the current situation. Alternatively, if you no longer wish to wait for the order to be fulfilled, please inform us at your earliest convenience, and we will process a refund for you promptly. Once again, we apologize for any inconvenience this situation may have caused you. We genuinely appreciate your support, patience, and understanding during this challenging time. Should you have any questions or concerns, please do not hesitate to contact our customer service team, who will be more than happy to assist you. Thank you for your continued trust in our company. We assure you that this incident is being taken seriously, and we are committed to ensuring such occurrences do not happen in the future. Wishing you the best and looking forward to resolving this matter promptly. Yours sincerely, [Your Name] [Your Position/Title] [Your Company's Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.