[Your Name] [Your Company Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Notice of Inability to Fill Orders Dear [Customer Name], I hope this letter finds you well. I am writing to address a matter of utmost importance regarding your recent orders with [Your Company Name]. Regrettably, we are currently experiencing difficulties in fulfilling your requested products due to unforeseen circumstances. Please accept our sincere apologies for any inconvenience this may cause. As a reputable company in Phoenix, Arizona, it is our top priority to provide our valued customers with exemplary service and prompt order fulfillment. However, despite our best efforts, we have encountered unexpected challenges that have hindered our ability to meet your requirements. Our team has diligently explored various alternatives and exhaustively sought potential solutions to resolve this issue promptly. Unfortunately, we have been left with no choice but to temporarily suspend the fulfillment of orders, including yours, until we can rectify the situation. We understand that this news may be disappointing, and we sincerely apologize for any inconvenience caused. To mitigate the impact, we would like to offer you several options: 1. Option A: Order Cancellation and Full Refund If you prefer, we can cancel your existing order and provide you with a full refund of any payment made. Please indicate your preference by contacting our customer service team at [Phone Number] or [Email Address]. 2. Option B: Order Deferral with Incentives If you are willing to wait for order fulfillment, we would like to express our gratitude by offering a discounted price on your next order or providing additional incentives once we resume our normal operations. Please let us know your decision by contacting our customer service team at [Phone Number] or [Email Address]. At [Your Company Name], we truly value your business and maintain a strong commitment to customer satisfaction. Our dedicated team is working diligently to rectify the situation and restore our normal operations as swiftly as possible. We assure you that this situation is temporary and is receiving our highest priority. We understand that you may have further questions or concerns, and our customer service team is available to assist you in any way possible. Please do not hesitate to reach out to us at [Phone Number] or [Email Address]. Once again, we apologize for any inconvenience caused, and we sincerely appreciate your patience and understanding. We strive to regain your confidence and look forward to serving you again soon. Thank you for your continued support. Sincerely, [Your Name] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.