[Your Name] [Your Company] [Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer's Company] [Address] [City, State, ZIP] Dear [Customer Name], RE: NOTICE OF INABILITY TO FILL ORDERS I hope this letter finds you well. I am writing to inform you of a situation that has unfortunately arisen, resulting in our temporary inability to fulfill your orders. At [Your Company], we strive to provide exemplary service to our valued customers. However, despite our best efforts, we are currently experiencing unexpected challenges that have disrupted our production and supply chain processes. This unfortunate circumstance has caused delays in our ability to process and deliver orders in a timely manner. We understand the inconveniences this may create for you, and we deeply apologize for any disruption caused. I assure you that we are working diligently to resolve these issues and resume normal operations as soon as possible. Our dedicated team is actively exploring alternative solutions and engaging with our suppliers to expedite the resolution of these challenges. We would like to offer you some options during this interim period. Firstly, we can prioritize your orders once our operations are back on track and provide expedited shipping at no additional cost to ensure you receive your products as soon as possible. Alternatively, if the delayed delivery does not meet your immediate needs, we can cancel your order and issue a full refund without any penalty or restocking fees. Please let us know your preference by responding to this letter or contacting our customer service at [Phone Number]. We deeply value your business and believe in maintaining transparency and open communication throughout this process. We sincerely apologize for any negative impact this situation may have on your business and assure you that we are committed to resolving these challenges promptly. Furthermore, we prioritize your satisfaction as our customer, and thank you for your understanding and patience during this temporary difficulty. Thank you for your ongoing support and trust in [Your Company]. We appreciate your business and remain dedicated to serving you to the best of our abilities. Yours sincerely, [Your Name] [Your Title] [Your Company]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.