Dear [Company Name], I am writing to you regarding the product I received from your company as part of a free trial offer. I have thoroughly tested the product and regret to inform you that it does not meet my expectations. Therefore, I am requesting a return and refund in accordance with the terms and conditions of the free trial. I understand that the purpose of a free trial is for customers to have the opportunity to test the product before making a purchase decision. However, after using the product for the agreed-upon trial period, I have found that it does not fulfill the advertised claims. I am disappointed with the performance, quality, and overall effectiveness of the product. As stated in the terms and conditions of the free trial, I am within the specified timeline to request a return and refund. I have carefully followed the usage instructions and return policies indicated on the packaging and your website. I kindly request that you provide me with clear instructions on how to initiate the return process and obtain a refund. Also, please confirm if any return shipping fees will be covered by your company or if I will be responsible for them. I would like to emphasize that I understand the terms and conditions of the free trial, and I am willing to return the product in its original packaging, including all accessories, within the specified timeframe. I expect that my refund will be processed promptly upon receipt of the returned product. Furthermore, I appreciate your attention to this matter and I hope for a hassle-free resolution to ensure customer satisfaction. If you require any further information or have any questions, please do not hesitate to contact me at the provided email address or phone number. Thank you for your understanding and cooperation. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.