Subject: Request for Return of Late Payment and Denial of Discount — Important Notice Dear [Customer's Name], We hope this letter finds you well. We are writing to address an outstanding payment regarding your invoice number [Invoice Number] dated [Invoice Date]. Despite our previous communication, it seems that the payment is yet to be received. Additionally, as per our payment policy, we regret to inform you that we are unable to grant the discount mentioned in our previous correspondence due to the late payment. At [Your Company Name], we value our customers and strive to provide exceptional products and services. However, it is crucial that all outstanding balances are settled promptly to maintain a healthy business relationship. As part of our commitment to transparency, we want to provide you with a detailed breakdown of your unpaid invoice, which includes the following: Invoice Number: [Invoice Number] Invoice Total: [Invoice Amount] Discount Applied: [Discount Amount] Total Due: [Total Due Amount] Date of Payment: [Payment Due Date] We kindly request that you review the aforementioned invoice and make immediate arrangements for the full payment of the outstanding amount. In doing so, you will enable us to continue providing you with the highest level of service without any disruptions. We accept various forms of payment, including credit/debit card, electronic funds transfer, or check. Please refer to the contact information listed at the bottom of this letter to discuss the payment options available to you. Despite the late payment, we understand that unforeseen circumstances can sometimes arise, causing these delays. If you feel there is an error, or you require additional clarification regarding the invoice, we encourage you to reach out to our dedicated accounts receivable team. They will be more than happy to assist you in resolving any discrepancies. Regarding the denial of the discount, we sincerely apologize for any inconvenience this may cause. Our discounts are primarily offered to customers who pay their invoices in a timely manner. Regrettably, due to the late payment, we cannot extend the discount originally outlined. Maintaining a mutually beneficial relationship with our valued customers is of utmost importance to us. We kindly request that you address this matter promptly in order to avoid any further complications. Overlooking this reminder might result in additional reminders, collection attempts, or possible legal actions. Thank you for your immediate attention to this matter. Should you have any questions or require further clarification, please do not hesitate to contact our accounts receivable department at [Phone Number] or [Email Address]. We greatly appreciate your prompt resolution of this matter and look forward to serving you in the future. Best regards, [Your Name] [Your Title] [Your Company Name] [Your Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.