Dear [Customer's Name], I hope this letter finds you well. We would like to thank you for your continued support as a valued customer of [Company Name]. We always strive to provide excellent service and ensure that all transactions are handled promptly and accurately. However, after reviewing your recent payment history, we noticed that your payment for Invoice #[Invoice Number] was received past the due date. As outlined in our terms and conditions, prompt payment is expected within [number of days, e.g., 30 days] from the invoice date. While we understand that unforeseen circumstances can sometimes cause delays in payment, it is important to note that adherence to payment deadlines is crucial for the smooth operation of our business. By maintaining a consistent payment schedule, we can effectively manage inventory levels, meet financial obligations, and continue providing quality products/services to all our customers. Therefore, we kindly request that you remit the outstanding amount of [Payment Amount] at your earliest convenience. If there is a specific reason for the delay, such as an oversight or an internal error on our part, please notify us immediately, and we will address the matter promptly and appropriately. Moreover, we regret to inform you that due to the late payment, we are unable to honor any discount that was previously approved or applied to the invoice in question. As stated in our discount policy, prompt payment is a prerequisite for availing any special discounts or incentives. Unfortunately, as the payment was received after the due date, we must deny the discount that should have been applied. We understand that this may come as a disappointment, and we sincerely apologize for any inconvenience caused. However, we believe it is important to maintain consistency in our policies to ensure fairness to all customers. We hope for your understanding in this matter. Please make the necessary arrangements to settle the payment in full at your earliest convenience. If you require any assistance or have any questions regarding the outstanding balance, please do not hesitate to contact our friendly customer service team at [Customer Service Phone Number] or via email at [Customer Service Email Address]. We greatly value your business and hope to continue serving you in the future. We appreciate your cooperation in this matter, and thank you for your prompt attention to this request. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address] Additional San Antonio Texas Sample Letter for Return of Late Payment and Denial of Discount types may include: 1. San Antonio Texas Sample Letter for Return of Late Payment and Denial of Discount (With Warning): This letter includes a warning that any future late payments may result in additional actions, such as late payment fees or credit reporting. 2. San Antonio Texas Sample Letter for Return of Late Payment and Denial of Discount (With Revised Payment Terms): In some cases, businesses may offer revised payment terms to accommodate customers facing temporary financial difficulties. This letter states the revised payment terms while emphasizing the importance of adhering to the new arrangements. 3. San Antonio Texas Sample Letter for Return of Late Payment and Denial of Discount (With Flexible Payment Options): Instead of denying the discount outright, this letter offers the customer the option to settle the outstanding balance through a structured payment plan. It accounts for the customer's financial constraints while still enforcing the agreed-upon terms. 4. San Antonio Texas Sample Letter for Return of Late Payment and Denial of Discount (With Request for Explanation): In certain circumstances, additional information may be required to understand the reason for the late payment. This letter politely requests an explanation from the customer to assess the situation further before deciding on any course of action. Remember to adapt the content of the letter to fit your specific needs and policies while ensuring clarity, professionalism, and empathy.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.