[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Return of Late Payment and Denial of Discount Dear [Recipient's Name], I hope this letter finds you well. I am writing to address a matter regarding the late payment for the invoice [Invoice Number] dated [Invoice Date] which listed the outstanding amount of [Amount Due]. Despite our previous reminders, we regret to inform you that the payment has not been received within the agreed-upon timeframe. As a valued customer of [Your Company Name], we have always appreciated your promptness in settling invoices in the past. However, the delayed payment in this instance has obligated us to levy a late payment fee, as per our terms and conditions outlined on the invoice. Considering our long-standing relationship, we understand that unforeseen circumstances can arise, and we are open to hearing any valid explanation for the delay. Should you have any extenuating circumstances that led to the non-payment, we kindly ask you to address them promptly. We would like to assess the situation fairly and maintain a positive business association with you. We have attached a copy of the original invoice for your reference. Furthermore, we regret to inform you that we are unable to fulfill your request for a discount on this invoice. The terms and conditions stated on the invoice clearly mention that any discount must be applied if payment is made within the specified timeframe. As the payment was received late, we must adhere strictly to the agreed-upon terms. We understand that this may be an inconvenience, and we genuinely value your business. We believe in nurturing long-term relationships with our esteemed clientele and aim to provide impeccable service. Therefore, it is imperative that we maintain financial integrity while ensuring fair treatment to all customers. To resolve this matter promptly, we kindly request that you remit the outstanding payment amount, including the late payment fee, within [number of days] from the date of this letter. In case you face any difficulties or need any further clarification, please do not hesitate to contact our accounts department at [contact number] or via email at [contact email]. We sincerely hope this matter can be resolved in an amicable and timely manner, preserving our mutually beneficial business relationship. We appreciate your attention to this matter and eagerly anticipate your prompt response. Thank you for your understanding and cooperation. Yours sincerely, [Your Name] [Your Title/Position] [Your Company Name] Enclosure: Copy of Invoice [Invoice Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.