Subject: Important Notice: Late Payment Return and Denial of Discount — Wayne, Michigan Customer Dear [Customer's Name], We hope this letter finds you well. We are writing to address a recent matter regarding your invoice #[Invoice Number] and discuss the return of a late payment, as well as the denial of a discount that was previously applied to your account. Late Payment Return: Our records indicate that a payment for the aforementioned invoice was received after the scheduled due date. We understand that unforeseen circumstances can impact prompt payment, but it is essential for us to ensure accurate financial management within our organization. Therefore, we kindly request you to arrange for the return of the late payment amount of $[Late Payment Amount] at your earliest convenience. Enclosed with this letter, you will find a return payment slip that outlines the necessary steps for submitting the payment back to our organization. By completing this process, you will help us rectify the outstanding payment discrepancy promptly. Please ensure that the payment is made by [Payment Return Due Date] to avoid any further complications or collection efforts. Denial of Discount: Moreover, it has come to our attention that a discount of [Discount Percentage]% was erroneously applied to your invoice. After conducting a thorough review of your account, we have determined that the discount was mistakenly applied due to an oversight on our part. We regret to inform you that we are unable to honor the discount in question. While we understand the inconvenience this may cause, please be assured that we remain committed to providing you with quality and reliable services. We have always strived for transparency and fairness in our billing practices, and we regret any confusion that may have arisen due to this error. We kindly request your understanding in this matter, and we encourage you to review your future invoices carefully to ensure accuracy. Please note that going forward, all invoices will be generated without the discount applied, as confirmed by our internal records. If you have any questions or concerns regarding this matter, or if you require any assistance, please do not hesitate to reach out to our dedicated customer service team at [Customer Service Contact Details]. Once again, we appreciate your prompt attention to this matter and your continued support as our valued customer. Thank you for your cooperation, and we look forward to serving you with the utmost professionalism in the future. Sincerely, [Your Name] [Your Position] [Your Company Name] [Your Company Address] [City, State, ZIP Code] [Phone Number] [Email Address] Enclosure: Payment Return Slip
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.