Chicago Illinois Ejemplo de carta de solicitud de reemplazo de mercancía dañada - Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Cartas - No legales - Solicitudes
• State: Multi-State
• City: Chicago
• Control #: US-0190LR
• Format: Word

Description

Carta solicitando el reemplazo de la mercancía dañada. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Request for Replacement of Damaged Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a recent issue I have encountered with a merchandise purchase from your esteemed company. This letter serves as a formal request for the replacement of the damaged goods. I recently received an order from your company on [date], containing [describe the merchandise] which I had purchased from your [online store/physical location]. Upon opening the package, I was disappointed to find that the merchandise was severely damaged. The item was supposed to provide [function/purpose] but its current state renders it unusable. To offer a complete understanding of the situation, I have enclosed photographic evidence of the damaged merchandise. [Alternatively, I am willing to bring the damaged merchandise to your attention if necessary]. I kindly request you to review the provided evidence promptly to assess the extent of the damage. As a loyal customer and having a great regard for your company, I expect that you will rectify this matter promptly. I would appreciate it if you could expedite the process of replacing the damaged merchandise. I am confident that your company stands by its commitment to providing high-quality products and impeccable customer service. In light of the circumstances, I suggest the following options for resolving this issue: 1. Replacement: I kindly request you to replace the damaged merchandise with a brand new, undamaged item as quickly as possible. 2. Refund: If replacement is not feasible, I ask that you promptly issue a full refund for the damaged item. 3. Store Credit: If you are unable to replace the item or provide a refund, I would appreciate being offered store credit equivalent to the value of the damaged merchandise. This will allow me to choose an alternative item from your range. I trust that you understand the inconvenience caused by this situation and the importance of resolving it without further delay. Please acknowledge receipt of this letter and provide me with a response within [reasonable timeframe, e.g., 10 business days]. If I do not receive a satisfactory response within the specified timeframe, I regretfully inform you that I will be compelled to escalate this matter further by filing a formal complaint with relevant consumer protection agencies and seeking legal remedies to protect my consumer rights. Thank you for your attention to this matter. I remain hopeful for a prompt resolution and the reinstatement of my faith in your company's commitment to customer satisfaction. I look forward to receiving your response soon. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Request for Replacement of Damaged Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a recent issue I have encountered with a merchandise purchase from your esteemed company. This letter serves as a formal request for the replacement of the damaged goods. I recently received an order from your company on [date], containing [describe the merchandise] which I had purchased from your [online store/physical location]. Upon opening the package, I was disappointed to find that the merchandise was severely damaged. The item was supposed to provide [function/purpose] but its current state renders it unusable. To offer a complete understanding of the situation, I have enclosed photographic evidence of the damaged merchandise. [Alternatively, I am willing to bring the damaged merchandise to your attention if necessary]. I kindly request you to review the provided evidence promptly to assess the extent of the damage. As a loyal customer and having a great regard for your company, I expect that you will rectify this matter promptly. I would appreciate it if you could expedite the process of replacing the damaged merchandise. I am confident that your company stands by its commitment to providing high-quality products and impeccable customer service. In light of the circumstances, I suggest the following options for resolving this issue: 1. Replacement: I kindly request you to replace the damaged merchandise with a brand new, undamaged item as quickly as possible. 2. Refund: If replacement is not feasible, I ask that you promptly issue a full refund for the damaged item. 3. Store Credit: If you are unable to replace the item or provide a refund, I would appreciate being offered store credit equivalent to the value of the damaged merchandise. This will allow me to choose an alternative item from your range. I trust that you understand the inconvenience caused by this situation and the importance of resolving it without further delay. Please acknowledge receipt of this letter and provide me with a response within [reasonable timeframe, e.g., 10 business days]. If I do not receive a satisfactory response within the specified timeframe, I regretfully inform you that I will be compelled to escalate this matter further by filing a formal complaint with relevant consumer protection agencies and seeking legal remedies to protect my consumer rights. Thank you for your attention to this matter. I remain hopeful for a prompt resolution and the reinstatement of my faith in your company's commitment to customer satisfaction. I look forward to receiving your response soon. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.