Dear [Company Name], I am writing to request a replacement for the damaged merchandise that I recently received from your establishment. I received my order on [date], and upon inspecting the package, I noticed that [describe the damage or issue with the merchandise]. As a valued customer, I appreciate the prompt and efficient service that your company consistently provides. However, in this particular instance, I am disappointed with the condition in which my purchased item arrived. I understand that unforeseen circumstances may cause damage during transit, but I trust that your company will rectify this situation promptly. The damaged merchandise in question is [provide detailed information about the item, including model number, purchase date, and any other relevant identification details]. The packaging was intact upon delivery, indicating that the damage occurred prior to shipping. I have attached photographs of the damaged merchandise for your reference. Considering the aforementioned circumstances, I kindly request a replacement for the damaged merchandise at your earliest convenience. I would greatly appreciate it if you could arrange for the replacement to be shipped to my address, [provide your complete shipping address]. To ensure a smooth replacement process, please let me know if there are any specific instructions or requirements. I have been a loyal customer of your company for [duration] years, and I have always been satisfied with the high-quality products and excellent customer service you provide. I am confident that you will handle this matter in a swift and satisfactory manner, as you have done with previous requests. If there are any charges associated with the replacement process, please inform me in advance, so we can discuss the options available. I kindly ask for your understanding and prompt attention to this matter. Should you have any questions or require further clarification, feel free to contact me at [your contact information]. Thank you for your immediate attention to this matter. I greatly appreciate your efforts in resolving this issue and maintaining the trust and satisfaction of your customers. Yours faithfully, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.