Dear [Retailer's Name], I am writing to request a replacement for a recently purchased item that arrived in a damaged condition. I had ordered the product, [Product Name], on [Date] from your esteemed store located in Palm Beach, Florida. Palm Beach, Florida, is a stunning coastal town renowned for its luxurious resorts, pristine beaches, and vibrant cultural scene. Known for its high-end shopping districts, Palm Beach attracts discerning customers who seek top-quality products and excellent customer service. Regarding my recent purchase, I was thoroughly disappointed to discover that the [Product Name] arrived severely damaged. The package appeared to have been mishandled during transit, resulting in significant scratches, dents, and even a cracked screen. It is disheartening to have received such a valuable item in such poor condition. As an esteemed retailer with a reputation for providing exceptional products, I am confident that you will take the necessary steps to rectify this situation swiftly. I kindly request that you replace the damaged [Product Name] with a new, undamaged piece as soon as possible. I have attached photographs of the damaged item as evidence of the condition it arrived in. Furthermore, I would appreciate your prompt response and a confirmation of the replacement process. As a loyal customer of your store, I trust that this matter will be resolved to my satisfaction and that I will continue to receive the excellent service that sets your establishment apart. Thank you for your attention to this matter, and I look forward to receiving a replacement for the damaged [Product Name]. In case you require further information or need to discuss this issue, please feel free to contact me at [Your Contact Information]. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.