Dear [Merchant's Name], I hope this letter finds you well. I am writing to inform you about a recent purchase I made from your store and the unfortunate condition in which the merchandise arrived. The item in question is [describe the damaged merchandise]. Upon receiving the package, I eagerly opened it only to discover that the [item] had been severely damaged during transit. The [describe the damage in detail, such as scratches, dents, or broken parts]. I was deeply disappointed as I had been looking forward to using this [item] for [mention the specific purpose]. Having been a loyal customer of your store for [mention the period], I have always been impressed by the quality of your products. Therefore, I am confident that this damaged merchandise is an anomaly and not representative of your usual standards. I kindly request a replacement for the damaged [item]. I have attached photographs of the damaged merchandise for your reference. The replacement should be of the same model and in perfect condition. I understand that accidents can happen during shipment, so I appreciate your prompt attention to this matter. In addition, I would be grateful if you could provide a prepaid return shipping label as I will need to return the damaged [item] to your store. Kindly acknowledge the receipt of this letter and confirm whether a replacement will be shipped promptly. Furthermore, I would like to emphasize the importance of a satisfactory resolution to my request, as I have always advocated for your store's products among my friends and family. Ensuring customer satisfaction is vital for any business, and I believe that your store understands this well. Thank you for your immediate attention to this matter. I look forward to hearing from you soon regarding the replacement of the damaged merchandise. Please feel free to contact me at [provide your contact details] if you require any further information. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Philadelphia Pennsylvania Ejemplo de carta de solicitud de reemplazo de mercancía dañada - Sample Letter for Request for Replacement of Damaged Merchandise
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