Dear [Recipient's Name], I hope this letter finds you well. I am writing to request a replacement for the damaged merchandise that I recently received from your company. As a loyal customer, I have always appreciated the quality of your products, but this particular incident has left me disappointed. On [date], I received a shipment from your company containing [describe the product]. However, upon opening the package, I discovered that the merchandise was significantly damaged. The [specific damage details] were evident, and it was evident that the handling during shipment was not appropriate. I understand that such incidents can occur occasionally, but I believe it is imperative that a replacement is provided promptly. I have attached photographs of the damaged merchandise for your reference. Considering the importance of this item to me, I kindly request that you expedite the process of replacement. Additionally, I would like to bring to your attention that I have been a loyal customer of your company for [duration of the business relationship]. My satisfaction with your products and services has always been exceptional. However, this unfortunate incident has compelled me to voice my concerns about the quality control measures and shipping procedures. To maintain this remarkable rapport, I trust that your company will take immediate action to rectify this matter and ensure that such incidents do not occur in the future. A prompt replacement of the damaged merchandise, along with assurances of improved quality control measures, will assure me of your commitment to customer satisfaction. I would appreciate it if you could respond to this letter within [reasonable timeframe] to provide me with the necessary instructions for returning the damaged merchandise and receiving the replacement. Should there be any additional costs or procedures that need to be followed, I kindly request that you include them in your response for my understanding. Thank you for your attention to this matter. I value the products your company offers and hope to continue being a satisfied customer. I look forward to your prompt resolution and a positive response. Yours sincerely, [Your Name] Keywords: Queens New York, sample letter, request, replacement, damaged merchandise, loyal customer, quality control measures, shipping procedures, satisfaction, rapport, customer satisfaction, instructions, response.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.