8442373498 - Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Cartas - No legales - Solicitudes
• State: Multi-State
• County: Riverside
• Control #: US-0190LR
• Format: Word

Description

Carta solicitando el reemplazo de la mercancía dañada. Dear [Company Name], I am writing to you today to bring to your attention an issue regarding a recent purchase I made from your store. On [date], I had purchased [item name/description] from your Riverside, California location. Unfortunately, upon receiving the merchandise, I discovered that it was significantly damaged. I am a loyal customer of your store and have always been satisfied with the quality of your products. However, this incident has left me disappointed and in need of immediate action. The damaged item certainly does not meet the standards that I have come to expect from your brand. To provide further details, let me describe the extent of the damage. [Describe the damage in detail, including any visible or functional issues, and how it affects the overall use, appearance, or value of the item]. This damage was immediately noticeable upon opening the package, proving that it occurred during transit or packaging. I am kindly requesting that you replace the damaged merchandise with a new, undamaged item of the same model and specifications. I understand that accidents happen, and I trust that your company values customer satisfaction and will handle this matter promptly. Please include any instructions on returning the damaged item, should that be necessary. My purchase was made on [date] with [order/transaction number], and I have enclosed a copy of the receipt for your reference. I hope that by providing these details, it will assist you in resolving this issue quickly and efficiently. As a loyal customer, I have always appreciated the exceptional customer service your company provides, and I am confident that you will not disappoint in this situation. I look forward to receiving a replacement for the damaged item within the next [reasonable time frame, e.g., 10 business days], ensuring that my overall shopping experience remains positive. Thank you for your attention to this matter. I believe in your commitment to customer satisfaction and trust that you will handle this inconvenience with the utmost professionalism. I look forward to a swift resolution. Yours faithfully, [Your Name] [Your Contact Information]

Dear [Company Name], I am writing to you today to bring to your attention an issue regarding a recent purchase I made from your store. On [date], I had purchased [item name/description] from your Riverside, California location. Unfortunately, upon receiving the merchandise, I discovered that it was significantly damaged. I am a loyal customer of your store and have always been satisfied with the quality of your products. However, this incident has left me disappointed and in need of immediate action. The damaged item certainly does not meet the standards that I have come to expect from your brand. To provide further details, let me describe the extent of the damage. [Describe the damage in detail, including any visible or functional issues, and how it affects the overall use, appearance, or value of the item]. This damage was immediately noticeable upon opening the package, proving that it occurred during transit or packaging. I am kindly requesting that you replace the damaged merchandise with a new, undamaged item of the same model and specifications. I understand that accidents happen, and I trust that your company values customer satisfaction and will handle this matter promptly. Please include any instructions on returning the damaged item, should that be necessary. My purchase was made on [date] with [order/transaction number], and I have enclosed a copy of the receipt for your reference. I hope that by providing these details, it will assist you in resolving this issue quickly and efficiently. As a loyal customer, I have always appreciated the exceptional customer service your company provides, and I am confident that you will not disappoint in this situation. I look forward to receiving a replacement for the damaged item within the next [reasonable time frame, e.g., 10 business days], ensuring that my overall shopping experience remains positive. Thank you for your attention to this matter. I believe in your commitment to customer satisfaction and trust that you will handle this inconvenience with the utmost professionalism. I look forward to a swift resolution. Yours faithfully, [Your Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.