The product ordered was [Name Of Product]. In addition, [Company X] is required to make the [Product] available for distribution to [Customer]. Please follow the procedure outlined below. To ensure that you receive a defect-free [Product], you must contact [Customer's Name] by telephone, or by return mail, within [Short Timeframe].” (Emphasis added.) “You could also try calling the customer by phone and writing a letter on its letterhead explaining the defect. If you receive no response, then request the product shipped to [Customer's Address] as detailed in the order. If you are unable to obtain the product within 3 days from the time of the original order, you may file a claim with F.B.I. through our scams Hotline at 800-F.B.I.) or the Consumer Response Center or a local law enforcement agency.” (Emphasis added.
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