Nassau New York Modelo de carta para mercancías defectuosas - Sample Letter for Defective Goods

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• County: Nassau
• Control #: US-0191LR
• Format: Word

Description

Carta relativa a mercancías defectuosas. Dear [Company name], I hope this letter finds you well. I am writing to report a **defective goods issue** with the products I recently purchased from your company. I am a resident of Nassau, New York and have been a loyal customer for many years. However, the quality of the goods received this time has left me highly disappointed. I purchased [Product name] from your [Store/Online platform] on [Purchase date] and the product was delivered on [Delivery date]. Unfortunately, upon inspection, I noticed that the goods are defective. [Describe the defect in detail — e.g., damage, missing parts, malfunction, etc.] I assure you that this defect was not caused by mishandling or misuse on my part, as I have always been careful with my purchases. As a consumer, I have the right to receive goods that are in perfect working condition, free from defects. This experience has not only inconvenienced me but also affected my trust in your company's commitment to quality assurance. Therefore, I kindly request you to take immediate action to rectify this situation. I am seeking the following resolutions to address this issue: 1. **Replace the defective goods**: I request a replacement for the defective [Product name] as soon as possible. I trust that the replacement will be in pristine condition and fully functional. 2. **Reimbursement of shipping fees**: Since the defective product was delivered to me, I expect you to cover the cost of return shipping. Kindly provide clear instructions regarding the return process and reimburse the shipping charges promptly. 3. **Guarantee of non-recurrence**: To ensure such incidents do not occur in the future, it would be greatly appreciated if you take necessary steps to improve the quality control of your products. Providing customers with uncompromised and defect-free goods will not only preserve your reputation but also retain their trust and loyalty. I kindly request your prompt attention to this matter. Please respond to this letter within [reasonable time frame], acknowledging the issue and outlining the proposed steps for resolution. In case I do not receive a satisfactory response or any response at all, I may be forced to escalate my complaint to relevant consumer protection agencies or consider legal action. Thank you for your immediate attention to this matter. I have attached copies of the purchase receipt, product images clearly depicting the defect, and any other relevant documentation for your reference. I hope we can resolve this issue amicably, and I look forward to your response. Yours sincerely, [Your Name] [Your Contact Information]

Dear [Company name], I hope this letter finds you well. I am writing to report a **defective goods issue** with the products I recently purchased from your company. I am a resident of Nassau, New York and have been a loyal customer for many years. However, the quality of the goods received this time has left me highly disappointed. I purchased [Product name] from your [Store/Online platform] on [Purchase date] and the product was delivered on [Delivery date]. Unfortunately, upon inspection, I noticed that the goods are defective. [Describe the defect in detail — e.g., damage, missing parts, malfunction, etc.] I assure you that this defect was not caused by mishandling or misuse on my part, as I have always been careful with my purchases. As a consumer, I have the right to receive goods that are in perfect working condition, free from defects. This experience has not only inconvenienced me but also affected my trust in your company's commitment to quality assurance. Therefore, I kindly request you to take immediate action to rectify this situation. I am seeking the following resolutions to address this issue: 1. **Replace the defective goods**: I request a replacement for the defective [Product name] as soon as possible. I trust that the replacement will be in pristine condition and fully functional. 2. **Reimbursement of shipping fees**: Since the defective product was delivered to me, I expect you to cover the cost of return shipping. Kindly provide clear instructions regarding the return process and reimburse the shipping charges promptly. 3. **Guarantee of non-recurrence**: To ensure such incidents do not occur in the future, it would be greatly appreciated if you take necessary steps to improve the quality control of your products. Providing customers with uncompromised and defect-free goods will not only preserve your reputation but also retain their trust and loyalty. I kindly request your prompt attention to this matter. Please respond to this letter within [reasonable time frame], acknowledging the issue and outlining the proposed steps for resolution. In case I do not receive a satisfactory response or any response at all, I may be forced to escalate my complaint to relevant consumer protection agencies or consider legal action. Thank you for your immediate attention to this matter. I have attached copies of the purchase receipt, product images clearly depicting the defect, and any other relevant documentation for your reference. I hope we can resolve this issue amicably, and I look forward to your response. Yours sincerely, [Your Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.