Phoenix Arizona Modelo de carta para mercancías defectuosas - Sample Letter for Defective Goods

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• City: Phoenix
• Control #: US-0191LR
• Format: Word

Description

Carta relativa a mercancías defectuosas. Dear [Company Name], I am writing to inform you about a recent purchase I made from your store [or online platform]. On [date of purchase], I bought [product name] and unfortunately, I have encountered several defects with the merchandise. I am disappointed with the quality and functionality of the goods and would like to request a replacement/refund as per the warranty and consumer protection rights. At the time of the purchase, I expected to receive a fully functional [product name] that would serve its intended purpose. However, upon inspection, I discovered the following defects: [provide a detailed list of all defects]. These issues severely inhibit the product's usefulness and have caused me significant inconvenience and dissatisfaction. I must emphasize that I have taken proper care of the product and have followed all manufacturer guidelines and instructions for its use, maintenance, and storage. Thus, I firmly believe that the defects are a result of manufacturing or quality control errors, rather than any fault or mishandling on my part. As a responsible consumer, I trust that your company values customer satisfaction and adheres to the principles of fair trade. In light of this, I kindly request the following options for resolving this issue: 1. Replacement: I would appreciate receiving a replacement [product name] that is free from any defects. Please ensure that the replacement is thoroughly inspected before shipment to avoid a recurrence of the same issues. 2. Refund: If a replacement is not available or feasible, I request a full refund of the amount paid for the defective [product name]. I believe this is a fair resolution considering the significant inconveniences and disappointment caused. I understand that resolving issues with defective goods is important for maintaining your company's reputation and customer loyalty. Therefore, I anticipate a prompt resolution to this matter. In line with consumer protection laws, I kindly request a response within [reasonable time period, e.g., 14 days] from the date of this letter. Please find attached copies of my purchase receipt and any relevant documents, along with photographs that clearly capture the defects. I would like to avoid any further escalation of this matter, and trust that we can reach a satisfactory resolution in a timely manner. I trust your commitment to customer satisfaction and eagerly await your response. Thank you for your attention to this matter. Sincerely, [Your Name] [Your Address] [City, State, Zip] [Phone Number] [Email Address] Keywords: Phoenix Arizona, sample letter, defective goods, request, replacement, refund, warranty, consumer protection, quality, manufacturing, fair trade, customer satisfaction, inconvenience, manufacturer guidelines, mishandling, options, resolution, reputation, loyalty, photographs, escalation

Dear [Company Name], I am writing to inform you about a recent purchase I made from your store [or online platform]. On [date of purchase], I bought [product name] and unfortunately, I have encountered several defects with the merchandise. I am disappointed with the quality and functionality of the goods and would like to request a replacement/refund as per the warranty and consumer protection rights. At the time of the purchase, I expected to receive a fully functional [product name] that would serve its intended purpose. However, upon inspection, I discovered the following defects: [provide a detailed list of all defects]. These issues severely inhibit the product's usefulness and have caused me significant inconvenience and dissatisfaction. I must emphasize that I have taken proper care of the product and have followed all manufacturer guidelines and instructions for its use, maintenance, and storage. Thus, I firmly believe that the defects are a result of manufacturing or quality control errors, rather than any fault or mishandling on my part. As a responsible consumer, I trust that your company values customer satisfaction and adheres to the principles of fair trade. In light of this, I kindly request the following options for resolving this issue: 1. Replacement: I would appreciate receiving a replacement [product name] that is free from any defects. Please ensure that the replacement is thoroughly inspected before shipment to avoid a recurrence of the same issues. 2. Refund: If a replacement is not available or feasible, I request a full refund of the amount paid for the defective [product name]. I believe this is a fair resolution considering the significant inconveniences and disappointment caused. I understand that resolving issues with defective goods is important for maintaining your company's reputation and customer loyalty. Therefore, I anticipate a prompt resolution to this matter. In line with consumer protection laws, I kindly request a response within [reasonable time period, e.g., 14 days] from the date of this letter. Please find attached copies of my purchase receipt and any relevant documents, along with photographs that clearly capture the defects. I would like to avoid any further escalation of this matter, and trust that we can reach a satisfactory resolution in a timely manner. I trust your commitment to customer satisfaction and eagerly await your response. Thank you for your attention to this matter. Sincerely, [Your Name] [Your Address] [City, State, Zip] [Phone Number] [Email Address] Keywords: Phoenix Arizona, sample letter, defective goods, request, replacement, refund, warranty, consumer protection, quality, manufacturing, fair trade, customer satisfaction, inconvenience, manufacturer guidelines, mishandling, options, resolution, reputation, loyalty, photographs, escalation

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.