[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Sample Letter for Defective Goods Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a matter concerning defective goods that I recently purchased from your company, [Company Name]. I believe it is of utmost importance to address this issue promptly and amicably. Furthermore, I purchased [describe the defective goods, including brand name, model, and any relevant specifications] from your store located in Salt Lake, Utah on [date of purchase]. However, upon receiving the goods and inspecting them thoroughly, I was extremely disappointed to discover several significant defects that render the product unusable and not in line with the promised quality standards. To pinpoint the defects precisely, I have enclosed photographs and as well as a detailed description in the attached document. [Attach photographs and document as evidence, if necessary.] In light of these issues, I kindly request that you acknowledge receipt of this letter and arrange for one of the following options: 1. Goods Replacement: I would appreciate a prompt replacement of the defective goods with a product that is free from any faults or defects. Kindly provide details on the procedure to return the defective goods and the estimated delivery time for the replacement. 2. Refund: If a replacement is not feasible, I request a full refund of the purchase price and any associated shipping charges. Please advise on the requisite paperwork or steps to initiate the refund process. Additionally, I would like to highlight that the defects in the goods have caused me significant inconvenience and financial loss, which may entitle me to compensation. I kindly request that you review the applicable consumer protection laws and regulations to ensure appropriate action is taken in this matter. I trust that [Company Name] values its customers and their satisfaction. Therefore, I hope to receive a swift response and a satisfactory resolution to this issue within [state a reasonable timeline, e.g., 14 days]. Should you fail to address this matter satisfactorily, I may need to consider pursuing further legal actions to protect my rights as a consumer. I would prefer to avoid such a course of action and resolve this matter amicably. I look forward to your prompt attention and resolution of this issue. Please contact me at [provide alternative contact details if necessary] to discuss any further details required from my end. Thank you for your cooperation. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.