San Jose California Modelo de carta para mercancías defectuosas - Sample Letter for Defective Goods

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• City: San Jose
• Control #: US-0191LR
• Format: Word

Description

Carta relativa a mercancías defectuosas. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Defective Goods — Request for Replacement/Refund Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a serious matter regarding a product [or multiple products] I recently purchased from your establishment located in San Jose, California. I am disappointed to inform you that the goods I received are defective, and I kindly request a suitable resolution to this matter. To provide you with specific details of the purchase, I have attached copies of the receipt as well as any other relevant documentation to substantiate my claim. The purchase took place on [date] at your store located at [address]. The item/s in question is/are [provide a detailed description of the product(s), including make, model, and any specific specifications]. Upon receiving the goods, I immediately noticed substantial defects with the product/s. [Describe the defects in a clear and concise manner]. These defects significantly hinder the functionality and overall quality of the product/s. Considering their condition upon arrival, I am disheartened to realize that such goods have made their way to the market without proper quality control measures in place. Having always been a satisfied customer of your reputable brand, I believe this is an isolated incident and not a reflection of your usual standard. However, given the circumstances, I kindly request one of the following resolutions: 1. Replacement Option: I kindly request that you provide a replacement for the defective product/s. Please ensure that the replacement/s adhere to the highest quality standards and undergo rigorous quality checks before sending them to me. 2. Refund Option: If a replacement is not possible, I request a full refund of the purchase price. A prompt refund would be greatly appreciated alleviating any inconvenience caused due to the defective product. 3. Store Credit Option: Alternatively, I would be willing to accept a store credit in the full amount of the purchase price. This would allow me to choose an alternate product from your inventory and maintain my loyalty towards your brand. I am confident that, as a responsible and customer-centric company, you will promptly address this issue and take the necessary steps to rectify the situation. I kindly request your immediate attention to this matter and a response within [specify a reasonable timeframe, e.g., 14 days] to avoid any escalation of this issue. Furthermore, I believe in the importance of fostering strong customer-business relationships and trust. Therefore, I trust that this matter will be resolved adequately, ensuring my continued loyalty towards your company. If required, I am willing to provide further details or evidence to support my claim. Thank you for your attention to this matter. I look forward to a prompt resolution that will restore my faith in your brand. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Defective Goods — Request for Replacement/Refund Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a serious matter regarding a product [or multiple products] I recently purchased from your establishment located in San Jose, California. I am disappointed to inform you that the goods I received are defective, and I kindly request a suitable resolution to this matter. To provide you with specific details of the purchase, I have attached copies of the receipt as well as any other relevant documentation to substantiate my claim. The purchase took place on [date] at your store located at [address]. The item/s in question is/are [provide a detailed description of the product(s), including make, model, and any specific specifications]. Upon receiving the goods, I immediately noticed substantial defects with the product/s. [Describe the defects in a clear and concise manner]. These defects significantly hinder the functionality and overall quality of the product/s. Considering their condition upon arrival, I am disheartened to realize that such goods have made their way to the market without proper quality control measures in place. Having always been a satisfied customer of your reputable brand, I believe this is an isolated incident and not a reflection of your usual standard. However, given the circumstances, I kindly request one of the following resolutions: 1. Replacement Option: I kindly request that you provide a replacement for the defective product/s. Please ensure that the replacement/s adhere to the highest quality standards and undergo rigorous quality checks before sending them to me. 2. Refund Option: If a replacement is not possible, I request a full refund of the purchase price. A prompt refund would be greatly appreciated alleviating any inconvenience caused due to the defective product. 3. Store Credit Option: Alternatively, I would be willing to accept a store credit in the full amount of the purchase price. This would allow me to choose an alternate product from your inventory and maintain my loyalty towards your brand. I am confident that, as a responsible and customer-centric company, you will promptly address this issue and take the necessary steps to rectify the situation. I kindly request your immediate attention to this matter and a response within [specify a reasonable timeframe, e.g., 14 days] to avoid any escalation of this issue. Furthermore, I believe in the importance of fostering strong customer-business relationships and trust. Therefore, I trust that this matter will be resolved adequately, ensuring my continued loyalty towards your company. If required, I am willing to provide further details or evidence to support my claim. Thank you for your attention to this matter. I look forward to a prompt resolution that will restore my faith in your brand. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.