Santa Clara California Modelo de carta para mercancías defectuosas - Sample Letter for Defective Goods

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• County: Santa Clara
• Control #: US-0191LR
• Format: Word

Description

Carta relativa a mercancías defectuosas. Dear [Company Name], I am writing to address an issue regarding a recent purchase from your esteemed company. On [date of purchase], I bought [description of the product] from your Santa Clara, California branch. However, upon receiving the item, I discovered significant defects that render the product unsatisfactory and unusable. The defects include [list specific issues with the product, such as malfunctioning parts, missing components, damaged packaging, or any other relevant details]. These defects greatly hinder the functionality and overall quality of the product, which is not at all acceptable given its price and my expectations. I must emphasize that I am truly disappointed with the condition of the product, as I have always trusted your brand for its quality and reliability. As a loyal customer, I had hoped for a faultless purchase experience, but unfortunately, this has not been the case. In accordance with my consumer rights and your company's policies, I kindly request immediate action to resolve this matter. I expect a full refund of the purchase price, including any shipping fees incurred. Moreover, I would appreciate a prompt response outlining the steps you will be taking to address this issue. To expedite the process, please find attached the original sales receipt and any relevant documentation, as well as photographs clearly depicting the defects. This evidence will facilitate a smooth resolution and avoid any potential misunderstandings. As a customer, I strongly believe that it is imperative for companies to stand behind the quality of their products, especially when customers have confidence in their brand. I sincerely hope that your company shares this philosophy and will take swift action to rectify this situation. Should you fail to respond in a timely manner or not adequately address this issue, I may have no choice but to escalate the matter further, seeking legal recourse if necessary. I trust that it will not come to that, as I genuinely hope for a mutually satisfactory resolution that upholds your company's reputation for excellence. I look forward to receiving your prompt attention to this matter. Please ensure your response is received within [specific timeline, e.g., 10 business days], as any delays would be unacceptable. Thank you for your immediate attention and cooperation in resolving this matter. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] Keywords: Santa Clara California, sample letter, defective goods, issue, recent purchase, company, product, unsatisfactory, unusable, defects, functionality, quality, disappointment, brand, loyal customer, faultless, consumer rights, refund, shipping fees, prompt response, sales receipt, documentation, photographs, resolution, legal recourse, reputation, excellence.

Dear [Company Name], I am writing to address an issue regarding a recent purchase from your esteemed company. On [date of purchase], I bought [description of the product] from your Santa Clara, California branch. However, upon receiving the item, I discovered significant defects that render the product unsatisfactory and unusable. The defects include [list specific issues with the product, such as malfunctioning parts, missing components, damaged packaging, or any other relevant details]. These defects greatly hinder the functionality and overall quality of the product, which is not at all acceptable given its price and my expectations. I must emphasize that I am truly disappointed with the condition of the product, as I have always trusted your brand for its quality and reliability. As a loyal customer, I had hoped for a faultless purchase experience, but unfortunately, this has not been the case. In accordance with my consumer rights and your company's policies, I kindly request immediate action to resolve this matter. I expect a full refund of the purchase price, including any shipping fees incurred. Moreover, I would appreciate a prompt response outlining the steps you will be taking to address this issue. To expedite the process, please find attached the original sales receipt and any relevant documentation, as well as photographs clearly depicting the defects. This evidence will facilitate a smooth resolution and avoid any potential misunderstandings. As a customer, I strongly believe that it is imperative for companies to stand behind the quality of their products, especially when customers have confidence in their brand. I sincerely hope that your company shares this philosophy and will take swift action to rectify this situation. Should you fail to respond in a timely manner or not adequately address this issue, I may have no choice but to escalate the matter further, seeking legal recourse if necessary. I trust that it will not come to that, as I genuinely hope for a mutually satisfactory resolution that upholds your company's reputation for excellence. I look forward to receiving your prompt attention to this matter. Please ensure your response is received within [specific timeline, e.g., 10 business days], as any delays would be unacceptable. Thank you for your immediate attention and cooperation in resolving this matter. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] Keywords: Santa Clara California, sample letter, defective goods, issue, recent purchase, company, product, unsatisfactory, unusable, defects, functionality, quality, disappointment, brand, loyal customer, faultless, consumer rights, refund, shipping fees, prompt response, sales receipt, documentation, photographs, resolution, legal recourse, reputation, excellence.

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.