[Your Name] [Your Address] [City, State, ZIP] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Subject: Return Authorization Request — [Order Number] Dear [Customer's Name], I hope this letter finds you well. I am writing to address your concerns regarding the return of [product(s)] purchased from our store. We sincerely apologize for any inconvenience caused and would like to assist you in resolving this matter promptly. We understand the importance of a hassle-free return process and are committed to ensuring your satisfaction with your purchase. In order to streamline the return procedure, please follow the guidelines outlined below: 1. Attach a copy of your original receipt or order invoice to help expedite the verification process. 2. Clearly indicate the reason for your return, whether it is a defect in the product, incorrect sizing, or any other relevant issue. 3. Provide detailed information about the product being returned, including the name, size, color, and quantity. 4. Carefully pack the item(s) in their original packaging to prevent any damage during transit. 5. For products eligible for return, please make sure the return is initiated within our specified return window. Please note that we offer two types of return authorizations based on the nature of your request: 1. Regular Return Authorization: This form of return authorization is applicable for general returns and exchanges. Upon receipt of your return request, we will evaluate it, process your return, and issue a refund or exchange as per your preference. 2. Damaged or Defective Return Authorization: In cases where the received item(s) are damaged or defective, it is imperative to mark your request as a damaged or defective return authorization. We will review your claim promptly and initiate the return process accordingly. Our dedicated team will carefully inspect the product upon return and take appropriate action to rectify the situation. Please bear in mind that all return authorizations must be requested within [X] days of receiving your order. We reserve the right to deny any return requests made beyond this period. To initiate the return authorization process, kindly visit our online customer service portal at [website] or contact our customer support team at [phone number]. Our representatives will be more than happy to guide you through the necessary steps and provide any additional information you may require. We value your satisfaction as a customer and regret any inconvenience caused. As a gesture of goodwill, we have enclosed a discount coupon for your next purchase with us. We hope this will help regain your confidence in our products and services. Our team understands that mistakes can happen, and we are committed to rectifying them promptly. Thank you for your cooperation in facilitating a smooth return authorization process. Should you have any further queries or require assistance, please do not hesitate to reach out to our customer support team. We are here to help. Thank you for choosing [Your Company]. We appreciate your continued support. Sincerely, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.