Dear valued customer, RE: Notice of Dormant Account — San Antonio, Texas We hope this letter finds you well. It has come to our attention that you have an inactive account with our organization in San Antonio, Texas. As part of our routine account maintenance, we strive to ensure the accuracy of our records and provide reliable service to all our customers. Our records indicate that your account, [Account Number], has been dormant for a significant period of time. A dormant account refers to an account with no financial activity or transactions for an extended duration, typically ranging from six months to a year. We understand that circumstances may change, and accounts may become inactive due to various reasons, such as relocation, personal preferences, or temporary financial constraints. In compliance with industry regulations and best practices, we kindly request your attention to reactivate your dormant account and prevent any potential inconvenience. By updating your account and resuming financial activities, you will regain access to the benefits and services we offer. Here are the steps to reactivate your dormant account: 1. Complete the attached Dormant Account Reactivation Form: In order to update our records and reactivate your account, we kindly request you to review the enclosed form and provide accurate information. Ensure to complete all the required fields and sign the form where indicated. 2. Submit the Reactivation Form: Once the form is filled out, please return it to us using one of the following methods: a) Mail: San Antonio Bank, [Bank Address], San Antonio, Texas [Zip Code] b) Fax: [Fax Number] c) Email: [Email Address] 3. Identity Verification: As a security measure, we may require additional documentation to verify your identity and protect against any potential unauthorized access to your account. Our customer service representatives will reach out to you to guide you through this process, if necessary. Benefits of Reactivating Your Account: 1. Access to Funds and Services: Reactivating your dormant account will grant you access to any available funds, enabling you to resume banking transactions and enjoy various financial services. 2. Avoidance of Account Closure: Continued account dormancy without reactivation may result in account closure. Reactivating your account will safeguard your existing relationship with our institution and ensure its continuity. 3. Convenience and Safety: By reactivating your account, you will regain the convenience of using our secure online banking platform, mobile banking app, and other modern banking facilities. This will enable you to manage your finances efficiently and with utmost safety. We understand that situations may arise where reactivation is not feasible. If you wish to close your dormant account or discuss further options, please contact our customer service department at [Customer Service Number]. Our knowledgeable representatives are available to address any questions or concerns you may have. Thank you for your prompt attention to this matter. We value your relationship and look forward to serving your banking needs. Rest assured, we are committed to ensuring the security and continuity of your account. Best regards, [Your Name] [Your Title/Position] [Bank Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.