Travis Texas Sample Letter for Customer Follow-up — Auto Mechanic Subject: Your Recent Auto Service Experience at Travis Texas Garage Dear [Customer's Name], We hope this letter finds you in the best of health and high spirits. At Travis Texas Garage, we strive to provide our valued customers with top-notch auto repair and maintenance services, and your satisfaction is our ultimate goal. First and foremost, we would like to express our heartfelt gratitude for choosing Travis Texas Garage for servicing your vehicle. We understand how important your vehicle is to you, and we appreciate your trust in our expertise. We wanted to take a moment to follow up with you after your recent visit to our auto repair shop. Furthermore, we genuinely care about your experience and would greatly appreciate your feedback to ensure that we consistently meet and exceed your expectations. Our highly skilled and experienced team, consisting of ASE-certified technicians, thoroughly inspected your vehicle to diagnose and address the specific issues you encountered. We utilized state-of-the-art equipment and genuine parts to ensure the highest quality of repairs, providing you with long-lasting results. Our commitment to excellent customer service means that we not only focus on fixing the problem but also strive to create a hassle-free and pleasant experience for you. We understand that having your vehicle serviced can be a time-consuming process, and we sincerely apologize if we caused any inconvenience during your visit. Your feedback regarding any aspect of our service, be it customer service, turnaround time, or communication, would be greatly appreciated. At Travis Texas Garage, we value transparency and believe in keeping our customers informed. Therefore, we would like to provide you with a detailed breakdown of the services we performed on your vehicle during your recent visit: 1. Diagnostic Services: — Comprehensive engine diagnostic— - Computerized electrical system analysis — Thorough inspection of vehicle components and systems 2. Repairs: — Engine repaireplacementen— - Transmission repair/replacement — Brake systerepairai— - Tire replacement and alignment — Exhaust systerepairai— - Suspension and steering repair — Air conditioning and heating system repair 3. Maintenance Services: — Oil change and filtereplacementen— - Fluid top-ups and replacements (coolant, brake fluid, transmission fluid, etc.) — Battery testing anreplacementen— - Alignment and tire rotation — Air filter and cabin filter replacement — Belt and hose inspections and replacements We hope that you witnessed a noticeable improvement in your vehicle's performance after our service. However, if you are facing any further issues or have any concerns, please do not hesitate to reach out to our dedicated customer service team. We are committed to resolving any lingering problems promptly and efficiently. Once again, thank you for choosing Travis Texas Garage as your preferred auto repair shop. Your continued support and trust mean the world to us. We look forward to serving you and have attached a coupon for a discount on your next visit as a token of our appreciation. Your feedback is of utmost importance to us, and we kindly request you to take a moment to fill out a short survey that will be emailed to you shortly. Your valuable insights will assist us in improving our services and better serving you in the future. Should you have any questions, concerns, or require any further assistance, please feel free to contact us at [Garage Phone Number]. Our friendly staff will be more than happy to assist you. Thank you once again for choosing Travis Texas Garage. We look forward to your continued patronage. Sincerely, [Your Name] [Your Title] Travis Texas Garage
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.