Franklin Ohio Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• County: Franklin
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado. Subject: Follow-up on Duplicate Order Inquiry — Franklin, Ohio Dear [Customer's Name], I hope this email finds you well. My name is [Your Name], and I represent [Your Company Name]. I am reaching out to address a matter regarding a recent purchase you made from our online store for a certain product/service. Firstly, we sincerely apologize for any inconvenience caused by the occurrence of a duplicate order. We understand the importance of providing a seamless shopping experience, and we want to resolve this issue promptly. Our records indicate that on [Date], you placed an order for [Product/Service Name] through our website. Due to a technical glitch or inadvertent error, it seems that the order was accidentally duplicated in our system. We understand that receiving unordered duplicate items can be frustrating, and we assure you that we are here to rectify the situation. To resolve this matter, we kindly request your cooperation in selecting one of the following options within the next [time frame, e.g., 48 hours]: 1. Order Cancellation: If you no longer need the duplicate items, we can promptly cancel the additional order for you. This will ensure that no charges are incurred, and the duplicate items will not be shipped to your address. 2. Return and Refund: In case you received the duplicate items already, we apologize for the inconvenience. We kindly ask you to return the unwanted items to us using the prepaid return label enclosed with this email. Upon receiving the returned goods, we will process a full refund, including any shipping charges associated with the duplicate order. 3. Donation: If you would like to donate the duplicate items to a charitable organization or someone in need, we appreciate your generosity. Please inform us of your decision, and we will provide the necessary instructions for donation. Once you have selected your preferred resolution option, please respond to this email or contact our customer support team at [Customer Support Phone Number] so that we can assist you further. We understand that your time is valuable and assure you that we will treat this matter with the utmost priority. We apologize again for any inconvenience this may have caused and remain committed to resolving this issue promptly. Your satisfaction is of the highest importance to us, and we value your continued support as a valued customer. Thank you for your understanding and cooperation in resolving this matter. We look forward to hearing from you soon. Warm regards, [Your Name] [Your Title/Position] [Your Company Name] [Contact Information: Email, Phone]

Subject: Follow-up on Duplicate Order Inquiry — Franklin, Ohio Dear [Customer's Name], I hope this email finds you well. My name is [Your Name], and I represent [Your Company Name]. I am reaching out to address a matter regarding a recent purchase you made from our online store for a certain product/service. Firstly, we sincerely apologize for any inconvenience caused by the occurrence of a duplicate order. We understand the importance of providing a seamless shopping experience, and we want to resolve this issue promptly. Our records indicate that on [Date], you placed an order for [Product/Service Name] through our website. Due to a technical glitch or inadvertent error, it seems that the order was accidentally duplicated in our system. We understand that receiving unordered duplicate items can be frustrating, and we assure you that we are here to rectify the situation. To resolve this matter, we kindly request your cooperation in selecting one of the following options within the next [time frame, e.g., 48 hours]: 1. Order Cancellation: If you no longer need the duplicate items, we can promptly cancel the additional order for you. This will ensure that no charges are incurred, and the duplicate items will not be shipped to your address. 2. Return and Refund: In case you received the duplicate items already, we apologize for the inconvenience. We kindly ask you to return the unwanted items to us using the prepaid return label enclosed with this email. Upon receiving the returned goods, we will process a full refund, including any shipping charges associated with the duplicate order. 3. Donation: If you would like to donate the duplicate items to a charitable organization or someone in need, we appreciate your generosity. Please inform us of your decision, and we will provide the necessary instructions for donation. Once you have selected your preferred resolution option, please respond to this email or contact our customer support team at [Customer Support Phone Number] so that we can assist you further. We understand that your time is valuable and assure you that we will treat this matter with the utmost priority. We apologize again for any inconvenience this may have caused and remain committed to resolving this issue promptly. Your satisfaction is of the highest importance to us, and we value your continued support as a valued customer. Thank you for your understanding and cooperation in resolving this matter. We look forward to hearing from you soon. Warm regards, [Your Name] [Your Title/Position] [Your Company Name] [Contact Information: Email, Phone]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.