Houston Texas Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• City: Houston
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado. Subject: Follow-up on Duplicate Order — Urgent Action Required Dear [Customer Service Representative's Name], I hope this email finds you well. I am writing to bring to your attention a duplicate order that seems to have occurred in your system. As a loyal customer of [Company Name], I trust your prompt assistance in resolving this matter. Order Details: Order Number: [Order Number] Date Placed: [Order Placement Date] Billing Address: [Billing Address] Shipping Address: [Shipping Address] It has come to my attention that I have been charged twice for the same order, mentioned above. The first charge was processed on [First Charge Date] for the amount of [First Charge Amount]. Surprisingly, another charge was made on [Second Charge Date] for the exact same amount [Second Charge Amount]. I have attached copies of the relevant billing statements for your reference. I kindly request that you rectify this issue as soon as possible and refund the duplicate payment. Furthermore, I have been a satisfied customer of [Company Name] for [Number of Years] and have always admired your excellent customer service. However, this oversight has left me concerned about the efficiency of your billing system. In order to expedite the resolution process, please provide me with confirmation of the refund initiation and the expected timeframe for the funds to be returned to my account. Additionally, I would appreciate if you could provide an explanation for this error to avoid any future recurrence. I trust in your professionalism to handle this matter promptly and efficiently. Please feel free to contact me at [Your Contact Number] or via email at [Your Email Address] should you require any further clarification or information. Thank you for your immediate attention to this issue. I value our business relationship and remain confident that we can promptly find a satisfactory resolution to this matter. Looking forward to your prompt response. Yours sincerely, [Your Name] [Your Customer Account/ID] [Your Contact Number] [Your Email Address]

Subject: Follow-up on Duplicate Order — Urgent Action Required Dear [Customer Service Representative's Name], I hope this email finds you well. I am writing to bring to your attention a duplicate order that seems to have occurred in your system. As a loyal customer of [Company Name], I trust your prompt assistance in resolving this matter. Order Details: Order Number: [Order Number] Date Placed: [Order Placement Date] Billing Address: [Billing Address] Shipping Address: [Shipping Address] It has come to my attention that I have been charged twice for the same order, mentioned above. The first charge was processed on [First Charge Date] for the amount of [First Charge Amount]. Surprisingly, another charge was made on [Second Charge Date] for the exact same amount [Second Charge Amount]. I have attached copies of the relevant billing statements for your reference. I kindly request that you rectify this issue as soon as possible and refund the duplicate payment. Furthermore, I have been a satisfied customer of [Company Name] for [Number of Years] and have always admired your excellent customer service. However, this oversight has left me concerned about the efficiency of your billing system. In order to expedite the resolution process, please provide me with confirmation of the refund initiation and the expected timeframe for the funds to be returned to my account. Additionally, I would appreciate if you could provide an explanation for this error to avoid any future recurrence. I trust in your professionalism to handle this matter promptly and efficiently. Please feel free to contact me at [Your Contact Number] or via email at [Your Email Address] should you require any further clarification or information. Thank you for your immediate attention to this issue. I value our business relationship and remain confident that we can promptly find a satisfactory resolution to this matter. Looking forward to your prompt response. Yours sincerely, [Your Name] [Your Customer Account/ID] [Your Contact Number] [Your Email Address]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.