Phoenix Arizona Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• City: Phoenix
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado. Subject: Follow-up on Duplicate Order: Important Information Regarding Your Recent Purchase Dear [Customer's Name], We hope this letter finds you well. We wanted to reach out to you regarding your recent purchase with us. It has come to our attention that you may have accidentally placed a duplicate order for [product/item/service] on [date of purchase]. Please rest assured that our team is committed to providing a seamless customer experience, and we are promptly addressing this matter to ensure a satisfactory resolution. We sincerely apologize for any inconvenience caused, and we appreciate your patience. To expedite the process and prevent any further issues, we kindly request you to review the details of your recent purchases and confirm if duplicate orders were indeed placed. Please find below a summary of your recent order(s): Order #1: — Date of Purchase: [date— - Order Total: [amount] — [Brief description of the order contents] Order #2 (Potential Duplicate Order): — Date of Purchase: [date— - Order Total: [amount] — [Brief description of the order contents] If Order #2 is indeed a duplicate order, we kindly request you to notify us at your earliest convenience by replying to this letter or contacting our customer support team at [phone number] or [email address]. Our dedicated team will promptly investigate this matter and take necessary action. In the case of a duplicate order, we would like to offer you two options: Option 1: Order Cancellation and Full Refund We will cancel the duplicate order immediately, refund the total amount charged, and ensure that no additional charges are incurred. Option 2: Order Consolidation If you intended to place multiple orders but accidentally duplicated one, we can consolidate the duplicate order with your original order and ensure a single shipment or delivery. By choosing this option, you will only be charged for the items you actually intended to purchase. We kindly request you to indicate your preference by [date], as it will enable us to serve you promptly and efficiently. Should we not receive any response by [date], we will proceed with Option 1 for your convenience. Please accept our sincere apologies once more for any inconvenience caused. We value your business and strive to provide exceptional customer care. Should you have any questions or require further assistance, please do not hesitate to contact us. We are here to assist you. Thank you for your attention to this matter, and we look forward to resolving it to your satisfaction. Sincerely, [Your Name] [Title/Position] [Company Name] [Contact Information]

Subject: Follow-up on Duplicate Order: Important Information Regarding Your Recent Purchase Dear [Customer's Name], We hope this letter finds you well. We wanted to reach out to you regarding your recent purchase with us. It has come to our attention that you may have accidentally placed a duplicate order for [product/item/service] on [date of purchase]. Please rest assured that our team is committed to providing a seamless customer experience, and we are promptly addressing this matter to ensure a satisfactory resolution. We sincerely apologize for any inconvenience caused, and we appreciate your patience. To expedite the process and prevent any further issues, we kindly request you to review the details of your recent purchases and confirm if duplicate orders were indeed placed. Please find below a summary of your recent order(s): Order #1: — Date of Purchase: [date— - Order Total: [amount] — [Brief description of the order contents] Order #2 (Potential Duplicate Order): — Date of Purchase: [date— - Order Total: [amount] — [Brief description of the order contents] If Order #2 is indeed a duplicate order, we kindly request you to notify us at your earliest convenience by replying to this letter or contacting our customer support team at [phone number] or [email address]. Our dedicated team will promptly investigate this matter and take necessary action. In the case of a duplicate order, we would like to offer you two options: Option 1: Order Cancellation and Full Refund We will cancel the duplicate order immediately, refund the total amount charged, and ensure that no additional charges are incurred. Option 2: Order Consolidation If you intended to place multiple orders but accidentally duplicated one, we can consolidate the duplicate order with your original order and ensure a single shipment or delivery. By choosing this option, you will only be charged for the items you actually intended to purchase. We kindly request you to indicate your preference by [date], as it will enable us to serve you promptly and efficiently. Should we not receive any response by [date], we will proceed with Option 1 for your convenience. Please accept our sincere apologies once more for any inconvenience caused. We value your business and strive to provide exceptional customer care. Should you have any questions or require further assistance, please do not hesitate to contact us. We are here to assist you. Thank you for your attention to this matter, and we look forward to resolving it to your satisfaction. Sincerely, [Your Name] [Title/Position] [Company Name] [Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.