San Diego California Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• County: San Diego
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado. Subject: Follow-up on Duplicate Order Inquiry — Urgent Response Requested Dear [Name of Customer Service Representative], I hope this email finds you well. I am writing to address a concerning issue regarding a duplicate order I recently placed with your esteemed company. As a loyal customer, I have always enjoyed the impeccable service and top-notch products you offer, which makes it important for me to bring this matter to your attention promptly. On [Order Date], I placed an order for [Product/Service] with order number [Order Number]. However, upon reviewing my account, I discovered that the same order, with the identical details, has been duplicated in your system under the order number [Duplicate Order Number]. This duplication has caused inconvenience, confusion, and potential financial repercussions. It is imperative that we rectify this situation promptly, as multiple charges have been applied to my preferred payment method. As a solution, I kindly request the following actions to be taken: 1. Please cancel the duplicate order immediately and ensure no further processing or shipment takes place for this order. 2. Verify that no additional charges are applied to any of my payment methods for this duplicate order. 3. Update my account records to reflect the correct and duplicated order details. I would appreciate your immediate attention to this matter and a swift resolution to prevent any delays in receiving my original order. My satisfaction as a customer has always meant a lot to me, and I trust in your commitment to resolving this issue satisfactorily. To maintain transparency and ensure the highest level of customer service, I kindly request you to provide me with a confirmation email once the duplicate order has been canceled and any charges associated with it have been reversed. Additionally, please share the updated details of my original order to reassure me that its processing is not being impacted by this incident. If there are any further steps or information needed from my side to expedite this process, please do let me know at your earliest convenience. I highly appreciate your prompt attention and assistance in resolving this matter. Thank you for your understanding and cooperation. I look forward to your favorable response within [specified time frame]. In the event of no response within this timeframe, I may need to escalate this concern to the relevant authorities to protect my rights as a consumer. Trusting in your commitment to customer satisfaction, [Your Name] [Your Contact Information]

Subject: Follow-up on Duplicate Order Inquiry — Urgent Response Requested Dear [Name of Customer Service Representative], I hope this email finds you well. I am writing to address a concerning issue regarding a duplicate order I recently placed with your esteemed company. As a loyal customer, I have always enjoyed the impeccable service and top-notch products you offer, which makes it important for me to bring this matter to your attention promptly. On [Order Date], I placed an order for [Product/Service] with order number [Order Number]. However, upon reviewing my account, I discovered that the same order, with the identical details, has been duplicated in your system under the order number [Duplicate Order Number]. This duplication has caused inconvenience, confusion, and potential financial repercussions. It is imperative that we rectify this situation promptly, as multiple charges have been applied to my preferred payment method. As a solution, I kindly request the following actions to be taken: 1. Please cancel the duplicate order immediately and ensure no further processing or shipment takes place for this order. 2. Verify that no additional charges are applied to any of my payment methods for this duplicate order. 3. Update my account records to reflect the correct and duplicated order details. I would appreciate your immediate attention to this matter and a swift resolution to prevent any delays in receiving my original order. My satisfaction as a customer has always meant a lot to me, and I trust in your commitment to resolving this issue satisfactorily. To maintain transparency and ensure the highest level of customer service, I kindly request you to provide me with a confirmation email once the duplicate order has been canceled and any charges associated with it have been reversed. Additionally, please share the updated details of my original order to reassure me that its processing is not being impacted by this incident. If there are any further steps or information needed from my side to expedite this process, please do let me know at your earliest convenience. I highly appreciate your prompt attention and assistance in resolving this matter. Thank you for your understanding and cooperation. I look forward to your favorable response within [specified time frame]. In the event of no response within this timeframe, I may need to escalate this concern to the relevant authorities to protect my rights as a consumer. Trusting in your commitment to customer satisfaction, [Your Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.