Travis Texas Sample Letter for Follow-up on Duplicate Order Dear [Customer's Name], We hope this letter finds you well. We appreciate your recent order with Travis Texas and deeply apologize for any inconvenience caused by the duplication of your order. We understand the importance of timely and accurate processing, and we are committed to rectifying this error promptly. Upon discovering the duplicate order, we immediately investigated the matter to identify the root cause. Our internal procedures have been reviewed, and additional measures have been implemented to prevent similar incidents in the future. Rest assured, we take this matter seriously and will do everything possible to avoid any recurrence. To ensure a seamless resolution, we have taken the following steps: 1. Order Cancellation: We have canceled the duplicate order number [Insert order number here] that was mistakenly processed. This order will not be processed, and no charges will be incurred. 2. Refund Process: Any payments made for the duplicate order will be refunded in full. Please allow up to [insert number of days] for this refund to reflect in your account. We understand the importance of swift reimbursements and will strive to expedite this process. 3. Order Confirmation: To avoid any further confusion, we want to ensure that your original order with order number [Insert order number here] is still valid and will be processed as initially intended. Please note that the fulfillment of this original order will not be affected by the duplicate order mishap. 4. Customer Support: Should you have any further questions, concerns, or require additional assistance, our dedicated customer support team is available [insert customer support hours]. Please do not hesitate to reach out to us via [insert contact details] at your convenience. We sincerely apologize for any inconvenience caused by the duplicate order and appreciate your understanding and patience. At Travis Texas, we value your continued support and satisfaction as our esteemed customer. We will continue striving to offer you a seamless and memorable experience. Thank you once again for your trust in our products and services. We look forward to serving you in the future. Warm regards, [Your Name] [Your Title/Position] Travis Texas.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.