A contractual maintenance agreement is a contract under which a service provider agrees to perform maintenance services. Contracts vary, and may include the costs or servicing and/or materials. Services may include diagnosing problems, phone support, onsite repairs, spare parts, substitute units, supplementary program equipment, preventive maintenance, and other provisions. Reasons for entering into such contracts by a consumer may include, among others, the impracticality of staffing and equipping maintenance facilities or lack of a technical support staff to develop effective maintenance programs.
Harris Texas Software Maintenance and Technical Support Agreement is a comprehensive service agreement provided by Harris Corporation, a leading technology company. It ensures ongoing maintenance and technical support for the software solutions developed by Harris Corporation, primarily used in the Texas region. The agreement encompasses a range of services aimed at ensuring optimum software performance, reliability, and efficiency. Through this agreement, Harris Corporation guarantees regular software updates, bug fixes, and patches to address any issues or vulnerabilities that may arise during the software's lifecycle. This maintenance component plays a crucial role in minimizing downtime, maximizing productivity, and safeguarding against potential security threats. The technical support aspect of the agreement involves a dedicated team of highly trained professionals who provide assistance to Harris Texas Software users. These experts offer prompt response and resolution to any technical queries or concerns raised by the clients. The support services can be accessed via phone, email, or an online portal, ensuring convenience and timely troubleshooting. Furthermore, the Harris Texas Software Maintenance and Technical Support Agreement may offer different tiers or levels of support based on the client's specific needs and requirements. These tiers may include: 1. Standard Support: This is the basic support package provided to all customers. It includes access to software updates, bug fixes, and general technical assistance during regular business hours. 2. Premium Support: This advanced level of support offers extended coverage beyond business hours. It provides faster response times, priority access to the support team, and additional services such as remote assistance and onsite visits if necessary. 3. Enterprise Support: Designed for large-scale organizations, this tier includes all the services offered in the premium support package, with the added benefits of dedicated account management, customized support plans, and proactive monitoring to identify and resolve potential issues before they impact software performance. 4. Customized Support: Depending on the client's unique needs, Harris Corporation may offer tailored support agreements that go beyond the standard tiers. These agreements may include specific service level agreements (SLAs), training programs, or additional services relevant to the client's industry or software usage. In summary, the Harris Texas Software Maintenance and Technical Support Agreement provides essential services to ensure the smooth operation and longevity of software solutions in use by Harris Corporation clients in Texas. With its diverse support tiers, clients can choose a level of service that best suits their requirements, benefitting from regular updates, experienced technical assistance, and peace of mind in software management.
Harris Texas Software Maintenance and Technical Support Agreement is a comprehensive service agreement provided by Harris Corporation, a leading technology company. It ensures ongoing maintenance and technical support for the software solutions developed by Harris Corporation, primarily used in the Texas region. The agreement encompasses a range of services aimed at ensuring optimum software performance, reliability, and efficiency. Through this agreement, Harris Corporation guarantees regular software updates, bug fixes, and patches to address any issues or vulnerabilities that may arise during the software's lifecycle. This maintenance component plays a crucial role in minimizing downtime, maximizing productivity, and safeguarding against potential security threats. The technical support aspect of the agreement involves a dedicated team of highly trained professionals who provide assistance to Harris Texas Software users. These experts offer prompt response and resolution to any technical queries or concerns raised by the clients. The support services can be accessed via phone, email, or an online portal, ensuring convenience and timely troubleshooting. Furthermore, the Harris Texas Software Maintenance and Technical Support Agreement may offer different tiers or levels of support based on the client's specific needs and requirements. These tiers may include: 1. Standard Support: This is the basic support package provided to all customers. It includes access to software updates, bug fixes, and general technical assistance during regular business hours. 2. Premium Support: This advanced level of support offers extended coverage beyond business hours. It provides faster response times, priority access to the support team, and additional services such as remote assistance and onsite visits if necessary. 3. Enterprise Support: Designed for large-scale organizations, this tier includes all the services offered in the premium support package, with the added benefits of dedicated account management, customized support plans, and proactive monitoring to identify and resolve potential issues before they impact software performance. 4. Customized Support: Depending on the client's unique needs, Harris Corporation may offer tailored support agreements that go beyond the standard tiers. These agreements may include specific service level agreements (SLAs), training programs, or additional services relevant to the client's industry or software usage. In summary, the Harris Texas Software Maintenance and Technical Support Agreement provides essential services to ensure the smooth operation and longevity of software solutions in use by Harris Corporation clients in Texas. With its diverse support tiers, clients can choose a level of service that best suits their requirements, benefitting from regular updates, experienced technical assistance, and peace of mind in software management.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.