Dear [Customer's Name], We hope this letter finds you well. We would like to apologize for the delay in the shipment of your order, and we appreciate your patience and understanding in this matter. We understand the inconvenience caused by this delay and would like to explain the situation in detail. The delay in the partial shipment of your order is primarily due to unforeseen circumstances beyond our control. We faced unexpected issues with our suppliers, particularly in obtaining the necessary raw materials to fulfill your order. These delays significantly impacted our production timeline and, unfortunately, resulted in the delay of your shipment. We want to assure you that we are making every possible effort to expedite the process and arrange for an immediate delivery of the remaining items. Our team is in constant communication with our suppliers, urging them to prioritize the shipment of the outstanding materials. Additionally, we have allocated additional resources to accelerate the production process and minimize any further delays. We understand your frustration and disappointment with this situation, and we sincerely apologize for any inconvenience caused. As a valued customer, we strive to meet and exceed your expectations, and this delay does not align with our commitment to providing you with exceptional service. Please be assured that we are closely monitoring the situation and will keep you updated on the progress of your order. We anticipate that the remaining items will be shipped within [provide a specific timeframe if possible]. You will receive a separate notification with the tracking details as soon as the shipment is dispatched. In the meantime, we would like to offer our sincerest apologies by providing you with a [discount/credit/store credit] toward your next purchase with us. We greatly value your patronage and hope that this gesture demonstrates our commitment to your satisfaction. Thank you for your understanding and continued support. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [customer service phone number] or [customer service email address]. We assure you that we will do everything within our power to make this right and restore your trust in our company. Once again, we apologize for any inconvenience caused by this delay and appreciate your patience. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.