Dear [Recipient's Name], I am writing to apologize for the delay in the partial shipment of goods ordered from our company, [Your Company Name]. We understand the inconvenience this may have caused and would like to provide a detailed explanation for the delay. Firstly, we would like to assure you that your satisfaction is our top priority, and we deeply regret any inconvenience caused by this delay. The delay in the partial shipment occurred due to unforeseen circumstances beyond our control. One of the contributing factors to the delay was an unexpected increase in demand for the specific product(s) ordered. This sudden surge in demand resulted in a supply chain disruption, causing a shortage of inventory required for your order. We immediately took necessary actions to address this issue by ramping up our production and liaising closely with our suppliers to expedite the arrival of additional inventory. Furthermore, we encountered an unforeseen logistical challenge during the transit of the goods to our distribution center in Cuyahoga, Ohio. Inclement weather and unexpected road closures caused delays in the transportation process. Despite our best efforts, these conditions prohibited the timely movement of the delivery truck, resulting in further delays in the fulfillment of your order. At [Your Company Name], we understand the importance of meeting our customers' expectations, and we are taking immediate steps to rectify the situation and prevent future delays. We are in close communication with the shipping company to track the location of the partial shipment and ensure its safe arrival at your destination. To compensate for the inconvenience caused by the delay, we would like to offer you a 15% discount on your next order, as a gesture of our sincere apology. Additionally, we will make every effort to expedite the remaining portion of the order, ensuring that you receive it at the earliest possible time. We value your business and our relationship, and we assure you that steps have been taken to prevent such delays in the future. We deeply apologize for any frustration or inconvenience this delay may have caused and remain committed to providing you with the highest level of service. Thank you for your understanding and patience. Please feel free to contact our customer service department at [Customer Service Number] if you have any further questions or concerns. We appreciate your continued support. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.