[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Explanation for Delay of Partial Shipment — Invoice Number [Invoice Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing regarding the delay in the partial shipment of goods for Invoice Number [Invoice Number], which we had previously agreed would be delivered by [Promised Delivery Date]. I want to express my sincere apologies for the inconvenience caused due to this delay. As a reputable business, we understand the importance of timely and reliable deliveries, and we regret any negative impact this delay may have had on your operations. The delay in your shipment was primarily due to the unexpected and unavoidable circumstances that occurred beyond our control. [Briefly explain the reason for the delay, such as natural disasters, transportation issues, factory production delays, etc.] We understand that such delays may cause disruption to your business plans, including potential financial losses. Please be assured that we have taken immediate steps to rectify the situation, minimize further delays, and ensure prompt delivery of the remaining items. To compensate you for the inconvenience caused, we are offering a [discounted rate/credit] on the delayed portion of the shipment. This percentage has been calculated as a fair reflection of the delay and any additional costs it may have incurred for your business. Furthermore, we have taken proactive measures to prevent any future delays and to enhance our supply chain management. Our team is committed to maintaining open lines of communication with your company to keep you informed about any updates regarding the delivery schedule. We genuinely value our relationship with your company and understand the importance of meeting your expectations consistently. Therefore, we sincerely apologize for any inconvenience this delay has caused, and we assure you that every effort is being made to rectify the situation promptly. Should you have any further questions or concerns, please feel free to contact our dedicated customer service department at [Phone Number] or via email at [Email Address]. We appreciate your understanding and patience in this matter, and we look forward to serving you better in the future. Thank you for your business, and we apologize once again for the delay and any inconvenience caused. Yours sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.