Dear [Customer's Name], I hope this letter finds you in good health and high spirits. I am writing to provide you with an update regarding the release of your pending order [Order Number]. We understand the importance of timely delivery and are dedicated to resolving any concerns or issues you may have. Cuyahoga County, Ohio, being the center of one of the largest metropolitan areas in the state, has a well-developed infrastructure in place to ensure efficient order processing and delivery. Our team at [Your Company Name] strives to maintain the highest standards of customer satisfaction, which includes promptly attending to any delays or complications that may arise during the order fulfillment process. I would like to sincerely apologize for the delay in releasing your order. Due to unforeseen circumstances, there has been a slight setback in our usual workflow. However, I want to assure you that we have taken immediate action to address the matter and expedite the release of your order. Our dedicated team has been in close contact with the relevant departments to resolve the underlying issue as quickly as possible. They have been working diligently round-the-clock to ensure the smooth processing of your order and its subsequent release for delivery. Rest assured, our commitment to delivering exceptional service remains unwavering. We deeply value your patronage and want to assure you that we will do everything within our power to rectify this situation promptly. Our goal is not only to meet but also exceed your expectations. In the meantime, I kindly request your understanding and patience as we work towards resolving this matter. Our priority is to provide you with the highest quality products and services, and we truly regret any inconvenience this delay may have caused you. Once again, please accept my sincere apologies for the inconvenience caused. If you have any further questions or concerns, please do not hesitate to contact our customer service team at [Customer Service Number]. We will be more than happy to assist you and provide any additional information you may require. Thank you for your understanding and being a valued customer. We look forward to resolving this issue swiftly and restoring your faith in our company. Yours faithfully, [Your Name] [Your Position] [Your Company Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.