Subject: Follow-up on Release of Pending Order from Fairfax, Virginia Dear [Customer's Name], I hope this email finds you well. I am writing to provide you with an update on the release of your pending order from our Fairfax, Virginia branch. First and foremost, we sincerely apologize for any inconvenience caused by the delay in fulfilling your order. We understand the importance of receiving your purchase in a timely manner, and we deeply appreciate your patience and understanding. After thorough investigation, we have identified the cause of the delay and have taken immediate steps to resolve the issue. Our dedicated team in Fairfax, Virginia is working diligently to ensure the prompt processing and release of your order. Rest assured that your pending order is currently in the final stages of processing. We have prioritized it and are expecting to complete all necessary procedures within the next [timeframe]. Once released, you will receive a confirmation email with tracking information, which will allow you to monitor the progress of your shipment until it reaches your doorstep. At [Company Name], customer satisfaction is our top priority, and we strive to provide the highest level of service possible. We value your business and are committed to resolving any concerns you may have swiftly and efficiently. If you have any questions or require further assistance regarding your pending order, please do not hesitate to contact our Fairfax, Virginia customer service team at [phone number] or via email at [email address]. Once again, we apologize for any inconvenience caused due to the delay. Your patience and understanding during this time are greatly appreciated. We value your trust and are committed to rectifying the situation to meet your expectations. Thank you for choosing [Company Name]. We look forward to serving you and ensuring a positive experience with your pending order. Best regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.