Subject: Follow-up on Release of Pending Order — San Bernardino, California Dear [Customer's Name], I hope this letter finds you well. I am writing to provide you with an update on your pending order with [Company Name], which is based in the vibrant city of San Bernardino, California. We appreciate your continued trust in our products and services. San Bernardino, located in Southern California, boasts a rich cultural heritage, breathtaking landscapes, and a thriving economy. Known for its diverse community and warm atmosphere, this city offers a unique experience to both residents and visitors. Our company has been operating here for several years, proudly serving customers like you. Regarding your recent order, we would like to inform you that we have made significant progress in processing and fulfilling it. Our dedicated team has been working diligently to ensure the highest level of quality and accuracy. We are proud to be associated with reputable manufacturers and suppliers who maintain strict standards, allowing us to deliver exceptional products to our valued customers, like you. The pending status of your order has been the result of unforeseen circumstances, such as a sudden surge in demand or temporary disruptions in the supply chain. Please accept our sincere apologies for any inconvenience caused by this delay. We understand that timely delivery is of utmost importance to you, and we assure you that we are doing our best to expedite the process. Our commitment to customer satisfaction is unwavering, and we want to assure you that your order remains a top priority for us. To ensure a smooth resolution, we have personally contacted the warehouse team and expedited the release process. Rest assured that we will update you promptly, providing you with the necessary tracking information once your order is ready for shipment. We greatly appreciate your patience and understanding during this time. As a token of our gratitude, we would like to offer you a 10% discount on your next purchase with us. We value your business immensely and will continue to strive for excellence in all aspects of our operations. If you have any further questions or concerns regarding your order, please do not hesitate to contact our dedicated customer support team at [customer support phone number]. We are here to address any queries you may have and provide you with updates as needed. Thank you once again for choosing [Company Name]. We look forward to bringing you an outstanding customer experience and completing your order to your utmost satisfaction. We are confident that our partnership will continue to prosper, and we look forward to serving you again in the future. Warm regards, [Your Name] [Your Position] [Company Name] [Company Address] [City, State, ZIP] Phone: [Your Phone Number] Email: [Your Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.