Subject: Urgent! Referral of Account to Collection Agency ā Immediate Action Required [INSERT ACCOUNT/REFERENCE NUMBER] [Your Company Name] [Your Company Address] [City, State, ZIP] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Dear [Customer Name], RE: COLLECTION ā REFERRAL OF ACCOUNT TO COLLECTION AGENCY We hope this letter finds you well. However, it has come to our attention that your account with [Your Company Name] is seriously overdue for payment. Despite our previous reminders and attempts to collaborate on resolving this matter, your outstanding balance of [Total Amount Due] remains unpaid. We understand that unforeseen circumstances may have contributed to this situation, and we are committed to helping you find a suitable payment arrangement. However, since the account has reached an unsustainable level of overdue payment, we have made the difficult decision to refer your account to a reputable collection agency specializing in debt recovery, namely [Collection Agency Name]. The decision to involve a collection agency is not one we take lightly, as we prioritize maintaining a positive relationship with our valued customers. Nevertheless, the involvement of a collection agency is now necessary to ensure the full recovery of the outstanding amount owed to [Your Company Name]. [Collection Agency Name] will be reaching out to you shortly to discuss payment options and establish an agreeable repayment plan. We strongly urge you to respond promptly to their communication, as failure to do so may have significant implications for your credit rating and may incur additional collection-related fees. Please note that while your account has been referred to the collection agency, you still retain the opportunity to resolve this matter directly with [Your Company Name]. If you wish to make immediate payment or discuss alternative arrangements, we encourage you to contact our Accounts Receivable Department at [Contact Number] or [Email Address] within [number of days] of receiving this letter. Alternatively, if you need detailed information about the debt recovery process or have any concerns regarding the referral, we are at your service to address these matters. Please do not hesitate to contact our Accounts Receivable Department immediately. We greatly value your ongoing partnership and sincerely hope that we can find a mutually beneficial resolution to this matter that avoids any further escalation. By taking immediate action, you can help prevent any unnecessary negative consequences. Thank you for your prompt attention to this matter. We look forward to hearing from you soon. Sincerely, [Your Name] [Your Title] [Your Company Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.