Dear [Recipient's Name], I am writing to officially confirm the telephone report of a problem that was discussed earlier today. I want to ensure that all the details are accurately captured and that we are on the same page regarding the issue at hand. Firstly, I would like to express my appreciation for bringing this matter to our attention via phone. Your prompt communication allows us to address and resolve the problem swiftly, ensuring minimal disruption to our operations. As per our conversation, the problem pertains to [describe the problem or issue in detail]. It is crucial to share as much information as possible to ensure a comprehensive understanding of the situation. Therefore, I would like to highlight the following key points: 1. Date and Time: Kindly confirm the exact date and time when the problem occurred, as it will help us in investigating the issue more effectively. 2. Location: Provide the specific location where the problem was observed to help us pinpoint and assess the situation accurately. 3. Description: Include a detailed description of the problem encountered. Outline any relevant symptoms, error messages, or malfunctions to aid our technical team in diagnosing the issue promptly. 4. Impact: Share any observed or potential impact of the problem on our business operations, customer experience, or any other aspect that seems pertinent. This will assist us in prioritizing the resolution process accordingly. In addition to the above information, kindly provide any supporting documentation, such as screenshots, error logs, or any other relevant records that might be helpful for our team while investigating the issue. We understand the importance of resolving this problem efficiently, as it directly affects our operations and customer satisfaction. Therefore, rest assured that our technical team will thoroughly analyze the matter and take appropriate actions to rectify it as quickly as possible. If there are any further updates, developments, or if we require additional information from your end, we will proactively reach out to you. Once again, we appreciate your diligence in promptly reporting this problem and assisting us in maintaining the smooth functioning of our operations. We value your continued support and look forward to resolving this matter to your satisfaction. Should you have any questions, concerns, or require any clarification, please do not hesitate to contact our customer service team at [phone number] or via email at [email address]. We are here to ensure a seamless experience for you. Thank you for your cooperation. Sincerely, [Your Name] [Your Position/Title] [Company/Organization Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.