[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Company/Organization Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to confirm the telephone report I made earlier regarding a problem that requires immediate attention. I had the pleasure of speaking with [Customer Support Representative's Name] on [Date and Time] to discuss the issue at hand. Furthermore, I would like to provide a detailed description of the problem/concern that prompted my call. [Include a brief summary or explanation of the problem at the beginning of the description.] 1. Description of the Problem: [Provide a concise but detailed description of the problem you reported. Include relevant information such as when the problem started, any related incidents or observations, and the impact it has had on you or others.] 2. Attempts for Self-Resolution: [Share any steps you have taken to resolve the problem yourself before reaching out for assistance. This helps demonstrate your initiative and willingness to resolve the issue.] 3. Support Received During the Call: [Outline the assistance provided by the customer support representative during your call. Include any troubleshooting steps, potential solutions discussed, and recommendations given.] 4. Acknowledgment and Resolution Timeline: [Express your appreciation for the prompt attention given to the problem and provide any information you were given regarding the estimated resolution timeline or escalation process, if applicable.] In light of the aforementioned problem description and the importance of its timely resolution, I kindly request that every effort be made to address the issue as soon as possible. As a valued customer of [Company/Organization Name], I believe in the commitment to customer satisfaction that your company holds, and I am confident that this matter will be resolved to my utmost satisfaction. Furthermore, I would appreciate regular updates regarding the progress made in resolving this issue. Please keep me informed via email or phone calls, whichever is more convenient. Should you require any additional information or clarification, please do not hesitate to contact me. I appreciate your immediate attention to this matter and the exemplary customer service I have always received from [Company/Organization Name]. Thank you for your prompt assistance, and I look forward to a satisfactory resolution. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.