[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Job Title] [Company/Organization Name] [Company/Organization Address] [City, State, Zip] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing this letter to confirm our recent telephone conversation regarding the problem I reported to your company/organization. I would like to express my gratitude for the prompt assistance and attention provided during our conversation. Firstly, allow me to provide some background information about the issue. On [date], I contacted your customer service department via telephone to report a problem related to [provide a concise summary of the problem]. Our conversation lasted [state duration]. During the call, I was attended by [mention the representative's name], who was highly professional, empathetic, and demonstrated strong customer service skills. They actively listened to my concerns and provided relevant information and instructions regarding the problem resolution process. They advised me to follow certain steps to troubleshoot the issue, including [describe the suggested troubleshooting steps provided by the representative]. Furthermore, I would like to acknowledge the clarity and patience exhibited by [mentioned representative's name] while addressing my questions, ensuring that I fully understood the troubleshooting process. They diligently documented all the details of the problem and provided me with a reference number for future reference: [mention the reference number]. As a result of their assistance, I was able to successfully resolve the problem. The suggestions provided by [mention representative's name] were effective and guided me towards a satisfactory solution. I sincerely appreciate their support and the efficient resolution of the issue. I firmly believe that the exceptional customer service and prompt attention I received during our telephone conversation reflect the high standards maintained by [company/organization name]. This positive experience has reinforced my trust and confidence in your products/services. In conclusion, I would like to express my gratitude for the outstanding assistance and professionalism displayed by [mention representative's name] during our telephone conversation. I hope that this letter serves as a testament to their exemplary customer service skills. Should I encounter any further issues or have additional concerns, I will not hesitate to contact your customer service department again. Thank you once again for your prompt attention to my problem and for providing me with a swift resolution. I look forward to continuing my association with [company/organization name] and recommending your services to others. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.