Dear [Receiver's Name], I am writing to confirm our recent telephone conversation regarding the problem I reported in Middlesex, Massachusetts. I would like to provide a detailed description of the issue and summarize the information discussed during our call. Problem Description: On [date], I noticed a significant leakage from a broken pipe in the basement of my residence located at [address]. The leak has caused extensive water damage to the surrounding area, resulting in the loss of valuable possessions and potential structural issues. I immediately attempted to mitigate the situation by turning off the water supply and contacting a professional plumber to assess and repair the broken pipe. Telephone Conversation Summary: During our telephone conversation on [date and time], I had the pleasure of speaking with [your name] from [your organization]. We discussed the aforementioned problem in detail, and I would like to summarize the main points of our discussion: 1. Reporting the incident: I provided you with a detailed explanation of the problem, including the location and extent of the water damage. 2. Urgent repairs: I emphasized the urgency of the situation, and we agreed that immediate repairs were necessary to prevent further damage and ensure the safety of everyone residing in the property. 3. Insurance coverage: I inquired about the coverage provided by my insurance policy for such incidents. You kindly informed me that a claim could be filed and advised me on the necessary steps to initiate the claims process. 4. Documentation requirements: We discussed the importance of documenting the damage by taking photographs and creating an inventory of the affected items for insurance purposes. You assured me that your organization would provide any necessary assistance during this process. 5. Service provider recommendations: Understanding the urgency, you recommended a few reliable local service providers who specialize in water damage restoration. Their contact information was shared with me, allowing me to reach out to them promptly. Conclusion: I greatly appreciate your prompt response to my initial report and the informative conversation we had regarding the issue. The detailed summary above reflects the key points discussed during our call. Should any additional information or documentation be required, please do not hesitate to contact me at [your phone number] or [your email address]. Thank you for your attention to this matter, and I look forward to resolving the problem in a timely manner. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.