Sample Letter for Confirmation of Telephone Report of Problem [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. I am following up on a recent telephone conversation in which I reported a problem with [mention the issue or complaint]. I am writing to provide you with a written confirmation of our discussion and to ensure that the matter is being addressed. During our call on [date of the call], I brought to your attention the issue I encountered regarding [describe the problem in detail]. I must emphasize the urgency of resolving this matter promptly as it has caused significant inconvenience and disruption to [mention the impact on your daily routine or business operations]. To summarize our conversation, I described the issue to your customer support representative, [mention representative's name if available], who was very attentive and understanding. They assured me that the problem would be thoroughly investigated and resolved with the utmost priority. Additionally, I was informed that a reference number [mention the reference number if provided] has been assigned to this case for better tracking and communication. In order to proceed with resolving this matter, I kindly request that you provide me with regular updates on its progress. This will not only reassure me but also demonstrate your commitment to customer satisfaction. Furthermore, please inform me of any steps I may need to take or any additional information you may require to facilitate the resolution process. As a loyal customer of [mention company name or organization], I have always appreciated the exceptional service and quality products that you provide. I trust that you will handle this matter efficiently and effectively, and that you will take the necessary measures to prevent the recurrence of such problems in the future. Please acknowledge receipt of this letter by sending me a formal written confirmation. I look forward to your prompt response and a satisfactory resolution to this issue. Should you need any further information, please do not hesitate to contact me. Thank you for your attention to this matter. Yours sincerely, [Your Name] Keywords: Riverside California, sample letter, confirmation, telephone report, problem, complaint, issue, resolution, urgency, customer satisfaction, tracking, progress, updates, loyal customer, service, quality products, information, measures, recurrence, future, acknowledgement, prompt response.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.