San Jose California Carta de muestra para la confirmación del informe telefónico del problema - Sample Letter for Confirmation of Telephone Report of Problem

• Category: Cartas - No legales - Confirmación
• State: Multi-State
• City: San Jose
• Control #: US-0295LR
• Format: Word

Description

Carta de la empresa confirmando el teléfono con el cliente sobre un problema experimentado por el cliente. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to confirm my telephone report of a problem that I recently encountered with [provide a brief description of the problem, such as "the malfunctioning of my internet connection" or "an electricity outage"]. During my phone call with [Customer Support/Technical Support representative's name], on [date of the call], I detailed the issue I was facing and requested assistance to resolve it. The call lasted approximately [duration of the call]. I would like to reiterate the key points discussed during the call: 1. Problem Description: [Provide a clear and concise description of the problem you discussed during the call.] 2. Troubleshooting Steps: [Outline any troubleshooting steps suggested by the representative, if applicable.] 3. Promised Action: [Stipulate any specific actions or solutions promised by the representative, such as a service visit or follow-up communication.] 4. Reference Number: [If provided, include the reference or ticket number associated with the issue.] Furthermore, I would like to confirm the expected timeline for resolution, which was explained to be [mention the agreed-upon timeframe]. In order to ensure accurate record-keeping, I kindly request you to acknowledge receipt of this confirmation letter by returning a signed copy or sending a reply email as soon as possible. Please be aware that I am diligently documenting all pertinent information related to this problem, including the date and time of the call, the representative's name, and any other details discussed. I would appreciate your immediate attention to this matter and a prompt resolution to the problem. In the event that there are any updates or changes to the proposed solution, please inform me in a timely fashion. Should you require any further information or clarification, please do not hesitate to contact me at [your phone number] or [your email address]. Thank you for your assistance and prompt attention to this matter. I look forward to a satisfactory resolution. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to confirm my telephone report of a problem that I recently encountered with [provide a brief description of the problem, such as "the malfunctioning of my internet connection" or "an electricity outage"]. During my phone call with [Customer Support/Technical Support representative's name], on [date of the call], I detailed the issue I was facing and requested assistance to resolve it. The call lasted approximately [duration of the call]. I would like to reiterate the key points discussed during the call: 1. Problem Description: [Provide a clear and concise description of the problem you discussed during the call.] 2. Troubleshooting Steps: [Outline any troubleshooting steps suggested by the representative, if applicable.] 3. Promised Action: [Stipulate any specific actions or solutions promised by the representative, such as a service visit or follow-up communication.] 4. Reference Number: [If provided, include the reference or ticket number associated with the issue.] Furthermore, I would like to confirm the expected timeline for resolution, which was explained to be [mention the agreed-upon timeframe]. In order to ensure accurate record-keeping, I kindly request you to acknowledge receipt of this confirmation letter by returning a signed copy or sending a reply email as soon as possible. Please be aware that I am diligently documenting all pertinent information related to this problem, including the date and time of the call, the representative's name, and any other details discussed. I would appreciate your immediate attention to this matter and a prompt resolution to the problem. In the event that there are any updates or changes to the proposed solution, please inform me in a timely fashion. Should you require any further information or clarification, please do not hesitate to contact me at [your phone number] or [your email address]. Thank you for your assistance and prompt attention to this matter. I look forward to a satisfactory resolution. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.