Fairfax Virginia Ejemplo de carta de solicitud de aclaración en la solicitud de pago - Sample Letter for Request for Clarification in Applying Payment

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• County: Fairfax
• Control #: US-0359LR
• Format: Word

Description

Carta de la empresa al cliente solicitando aclaración en la aplicación del pago a cuenta. Subject: Request for Clarification in Applying Payment — Fairfax Virginia Utility Payment [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Utility Provider's Name] [Utility Provider's Address] [City, State, ZIP Code] Subject: Request for Clarification in Applying Payment — Account [Account Number] Dear [Utility Provider's Name], I hope this letter finds you well. I am writing to seek clarification regarding the application of my recent payment for my Fairfax Virginia utility service. I made a payment on [Payment Date] through [Payment Method], but upon reviewing my account statement, I noticed some discrepancies in the payment allocation. To provide context, my account number is [Account Number], and my service address is [Service Address]. I have been a loyal customer of your utility services in Fairfax Virginia for [duration] years and have never encountered any payment issues before. Upon careful evaluation of the recent invoice, I observed the following concerns related to the payment allocation: 1. Incorrect Payment Allocation: According to my records, I made a payment of [Payment Amount] on [Payment Date]. However, it appears that the payment was not correctly allocated towards my account balance. The invoice shows that only a partial amount or no payment at all has been applied. 2. Misapplied Penalties or Charges: I noticed that the invoice includes additional penalties or charges related to late payment or other discrepancies. As per my payment records and the stipulated due date, I firmly believe that these charges have been erroneously applied to my account. 3. Missing Credit or Adjustment: I recently requested a credit or adjustment for a previous billing error, which was acknowledged by your customer support representative [Representative's Name]. However, I cannot find this credit or adjustment reflected in the current invoice. Hence, I kindly request clarification on the status and implementation of this credit. I kindly request you to promptly investigate the aforementioned discrepancies and provide a detailed explanation regarding the application of my payment. Additionally, I would appreciate the following actions to rectify the situation: 1. Accurate Allocation: Please ensure that the payment I made on [Payment Date] is correctly allocated towards my account balance, reflecting the exact amount I paid. 2. Removal of Incorrect Charges: If there are any erroneous penalties or charges applied to my account, I kindly request their immediate removal. 3. Credit Implementation: Please verify the status and application of the requested credit and ensure it is accurately reflected in the current invoice. I aim to maintain a good payment history and uphold a positive professional relationship with your esteemed organization. Therefore, I request your prompt attention to this matter so that we can swiftly resolve any discrepancies and avoid misunderstandings. Please provide a written response within [timeframe] days acknowledging the receipt of this letter and indicating the steps you will take to address and resolve the issues mentioned. You may contact me at [Phone Number] or [Email Address] if further information or clarification is required. Thank you in advance for your immediate attention to this matter. I trust in your commitment to customer satisfaction and look forward to a prompt resolution. Sincerely, [Your Name]

Subject: Request for Clarification in Applying Payment — Fairfax Virginia Utility Payment [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Utility Provider's Name] [Utility Provider's Address] [City, State, ZIP Code] Subject: Request for Clarification in Applying Payment — Account [Account Number] Dear [Utility Provider's Name], I hope this letter finds you well. I am writing to seek clarification regarding the application of my recent payment for my Fairfax Virginia utility service. I made a payment on [Payment Date] through [Payment Method], but upon reviewing my account statement, I noticed some discrepancies in the payment allocation. To provide context, my account number is [Account Number], and my service address is [Service Address]. I have been a loyal customer of your utility services in Fairfax Virginia for [duration] years and have never encountered any payment issues before. Upon careful evaluation of the recent invoice, I observed the following concerns related to the payment allocation: 1. Incorrect Payment Allocation: According to my records, I made a payment of [Payment Amount] on [Payment Date]. However, it appears that the payment was not correctly allocated towards my account balance. The invoice shows that only a partial amount or no payment at all has been applied. 2. Misapplied Penalties or Charges: I noticed that the invoice includes additional penalties or charges related to late payment or other discrepancies. As per my payment records and the stipulated due date, I firmly believe that these charges have been erroneously applied to my account. 3. Missing Credit or Adjustment: I recently requested a credit or adjustment for a previous billing error, which was acknowledged by your customer support representative [Representative's Name]. However, I cannot find this credit or adjustment reflected in the current invoice. Hence, I kindly request clarification on the status and implementation of this credit. I kindly request you to promptly investigate the aforementioned discrepancies and provide a detailed explanation regarding the application of my payment. Additionally, I would appreciate the following actions to rectify the situation: 1. Accurate Allocation: Please ensure that the payment I made on [Payment Date] is correctly allocated towards my account balance, reflecting the exact amount I paid. 2. Removal of Incorrect Charges: If there are any erroneous penalties or charges applied to my account, I kindly request their immediate removal. 3. Credit Implementation: Please verify the status and application of the requested credit and ensure it is accurately reflected in the current invoice. I aim to maintain a good payment history and uphold a positive professional relationship with your esteemed organization. Therefore, I request your prompt attention to this matter so that we can swiftly resolve any discrepancies and avoid misunderstandings. Please provide a written response within [timeframe] days acknowledging the receipt of this letter and indicating the steps you will take to address and resolve the issues mentioned. You may contact me at [Phone Number] or [Email Address] if further information or clarification is required. Thank you in advance for your immediate attention to this matter. I trust in your commitment to customer satisfaction and look forward to a prompt resolution. Sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.