[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you well. I am writing to request clarification regarding a recent payment I made to your organization. As a resident of Suffolk County, New York, I believe it is essential to address any discrepancies promptly and transparently. On [Payment Date], I made a payment of [Payment Amount] to [Company Name], as per the invoice number [Invoice Number]. However, upon reviewing my records, I have noticed that the payment has not been applied correctly, leading to a discrepancy in my account statement. Therefore, to avoid any misunderstandings or complications, I kindly request your assistance in resolving the matter. To help facilitate a speedy resolution, I have enclosed copies of the payment confirmation, including the transaction ID, and a copy of the relevant invoice for your reference. Please review these documents to determine the cause of the discrepancy and take appropriate action to rectify it. To provide further clarity, I would appreciate a detailed breakdown of how the payment was applied, including the invoice(s) and/or account(s) to which it was attributed. Additionally, if there were any processing fees or adjustments made that may have impacted the final balance, please provide a clear explanation. I understand that oversights can occur, and I am confident that this matter can be resolved amicably. I kindly request prompt attention to this issue, as I believe in upholding excellent customer service and maintaining a strong relationship with your organization. Please respond to this letter within [specify a reasonable timeframe, e.g., 10 business days] to acknowledge receipt and to provide me with the clarification requested. If there is any additional information needed from my end, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address]. I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your prompt action regarding this request. I remain committed to resolving this matter in a mutually beneficial manner. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.