Wayne Michigan Ejemplo de carta de solicitud de aclaración en la solicitud de pago - Sample Letter for Request for Clarification in Applying Payment

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• County: Wayne
• Control #: US-0359LR
• Format: Word

Description

Carta de la empresa al cliente solicitando aclaración en la aplicación del pago a cuenta. Dear [Name], I am writing to seek clarification regarding the payment details for [specific invoice/transaction/reference number] that was applied to my account on [date]. Although I reviewed the payment information provided, I have a few questions regarding the application of the payment, and I kindly request your assistance in clarifying these matters. Firstly, I would appreciate an explanation regarding the breakdown of the payment amount. I would like to understand how the payment was allocated to the various outstanding balances or invoices on my account. It would be helpful if you could provide a detailed statement indicating the specific invoice(s) for which the payment was applied and the corresponding amounts. Additionally, I noticed that the payment was partially applied to an invoice that I had already settled in full last month. I need clarification on why the payment was allocated to this particular invoice, considering it had already been paid in its entirety. It is possible that there might have been an error in your system, and I kindly request that you rectify this error promptly. Moreover, I would like to bring to your attention that the payment applied does not match the amount stated in the payment confirmation email I received from your company. The email indicated a higher payment amount than the one reflected in my account. I kindly ask you to investigate this discrepancy and provide an explanation for the difference in payment amounts. Furthermore, I have attached all relevant documents, including the payment confirmation email, previous payment receipts, and any correspondence related to this specific transaction. These documents serve to assist you in your evaluation and provide further insight into the issues raised. Based on the matters outlined above, I kindly request that you review the payment allocation on my account and provide me with a detailed clarification regarding how the payment was applied, particularly regarding the allocation to the paid invoice and the discrepancy in payment amounts. I would appreciate receiving this clarification within [reasonable time frame, e.g., 10 business days] to ensure that any discrepancies are resolved promptly. Thank you for your attention to this matter. I value our business relationship and believe that promptly addressing these concerns will contribute to maintaining our positive rapport. I look forward to receiving your response at your earliest convenience. Sincerely, [Your Name] [Your Contact Information]

Dear [Name], I am writing to seek clarification regarding the payment details for [specific invoice/transaction/reference number] that was applied to my account on [date]. Although I reviewed the payment information provided, I have a few questions regarding the application of the payment, and I kindly request your assistance in clarifying these matters. Firstly, I would appreciate an explanation regarding the breakdown of the payment amount. I would like to understand how the payment was allocated to the various outstanding balances or invoices on my account. It would be helpful if you could provide a detailed statement indicating the specific invoice(s) for which the payment was applied and the corresponding amounts. Additionally, I noticed that the payment was partially applied to an invoice that I had already settled in full last month. I need clarification on why the payment was allocated to this particular invoice, considering it had already been paid in its entirety. It is possible that there might have been an error in your system, and I kindly request that you rectify this error promptly. Moreover, I would like to bring to your attention that the payment applied does not match the amount stated in the payment confirmation email I received from your company. The email indicated a higher payment amount than the one reflected in my account. I kindly ask you to investigate this discrepancy and provide an explanation for the difference in payment amounts. Furthermore, I have attached all relevant documents, including the payment confirmation email, previous payment receipts, and any correspondence related to this specific transaction. These documents serve to assist you in your evaluation and provide further insight into the issues raised. Based on the matters outlined above, I kindly request that you review the payment allocation on my account and provide me with a detailed clarification regarding how the payment was applied, particularly regarding the allocation to the paid invoice and the discrepancy in payment amounts. I would appreciate receiving this clarification within [reasonable time frame, e.g., 10 business days] to ensure that any discrepancies are resolved promptly. Thank you for your attention to this matter. I value our business relationship and believe that promptly addressing these concerns will contribute to maintaining our positive rapport. I look forward to receiving your response at your earliest convenience. Sincerely, [Your Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.