Dear [Company Name], I am writing to bring to your attention a duplicate payment that was made from my account related to a recent transaction with your organization. On [Payment Date], a sum of [Amount] was erroneously debited twice, resulting in a duplicate payment. Hence, I kindly request a refund for the duplicate amount. To provide further details, the transaction in question was made on [Date] for the purchase of [Product/Service]. The original payment was successfully processed, and the corresponding invoice number is [Invoice Number]. However, due to an unforeseen error, an identical payment was deducted again, causing a duplicate charge on my account. I have already contacted my bank to confirm the duplicate payment, and they have recommended that I reach out to you, the merchant, to initiate the refund process. I kindly request that you investigate this matter promptly and process the appropriate refund of [Amount] back to my account at your earliest convenience. Please find enclosed copies of the relevant payment receipts and bank statements, clearly highlighting the duplicate entry, for your reference. This evidence should support my claim and demonstrate that there was indeed an inadvertent error. I trust that [Company Name] values its customers' satisfaction and promptly addresses such matters. I would appreciate your immediate attention to this issue and a swift resolution of the refund process. Kindly notify me once the refund has been initiated and provide an estimated timeline for when I can expect the funds to be credited back to my account. Thank you for your attention to this matter. I have always appreciated your company's exceptional customer service, and I am confident that my request for a refund will be handled in a timely and professional manner. Should you require any further information or documentation, please do not hesitate to contact me directly at [Phone Number] or [Email Address]. I look forward to your prompt response and a satisfactory resolution to this matter. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.