[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, Zip] Subject: Request for Refund due to Duplicate Payment Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a discrepancy in the payment records concerning my recent transaction with your company. On [Date of Original Payment], I made a purchase from [Company Name] through an online transaction using my [Payment Method (e.g., Credit Card/Debit Card)] for a total amount of [Original Payment Amount]. However, to my surprise, upon reviewing my bank statement, I noticed that the same amount was debited again on [Date of Duplicate Payment], resulting in a duplicate payment for the same transaction. I understand that errors can occur in the payment process, and I trust that this matter can be resolved promptly to ensure customer satisfaction. In line with the guidelines set forth in the Consumer Rights Act, I kindly request a full refund for the duplicated payment amount of [Duplicate Payment Amount]. Enclosed are copies of my bank statement, clearly indicating the duplicate payment transactions ([Attach copies of relevant bank statements]). To expedite the refund process, I would appreciate it if you could investigate this matter as soon as possible and credit the duplicate payment back to my account. It is my understanding that such refunds can typically be processed within [Timeframe for Refund Processing], based on previous experiences with similar situations. Additionally, please confirm in writing once the refund has been successfully processed and the amount has been credited back to my [Payment Method — e.g., Credit Card/Debit Card] or provide any necessary information or forms required for follow-up actions. I am confident that your company values its customers' satisfaction and strives to rectify any errors efficiently. Should you require any further information or have any queries regarding this matter, please do not hesitate to contact me at [Your Phone Number] or via email at [Your Email Address]. Thank you for your immediate attention to this matter. I look forward to a prompt resolution and receiving the refund. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.