[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Contractor's Name] [Contractor's Address] [City, State, ZIP] Subject: Demand for Refund of Faulty Work Dear [Contractor's Name], I hope this letter finds you well. I am writing to express my deep dissatisfaction with the work recently carried out by your company, [Contractor's Company Name], and to request a full refund for the faulty work completed. To provide some context, I contracted your services on [Date] to [Describe the nature of the work contracted for, such as construction, remodeling, or repairs]. The agreed-upon project was to be completed by [Expected Completion Date]. Unfortunately, I have encountered numerous issues and defects that have severely compromised the quality and safety of the work performed. Firstly, [Describe the specific issues and defects you have noticed in detail, providing dates and any supporting documentation or photographs if available]. The defects range from [Provide a comprehensive list of problems, such as structural deficiencies, electrical faults, plumbing leaks, or substandard materials], which render the project subpar and unsafe for use. As a customer of your company, I had legitimate expectations for the work to be completed with professionalism and in accordance with industry standards. Regrettably, it is evident that the workmanship and attention to detail have fallen well below these standards. The defects and deficiencies present pose a significant risk to both my property and the well-being of its occupants. Moreover, despite my attempts to communicate these concerns to your company, there have been no sincere efforts on your part to rectify the situation. I have reached out to your company on [Specify dates and mode of communication, such as phone calls, emails, or in-person meetings] to address these issues, but no substantive action has been taken to address the faulty workmanship. Under Section [Applicable Section] of the Allegheny Pennsylvania Consumer Protection Act, it is explicitly stated that consumers have the right to receive goods and services that are of reasonable quality and perform as promised. In this case, the work completed fails to meet the minimum standards of quality and functionality, thereby entitling me to seek a full refund. Therefore, I demand an immediate refund of the total amount paid for the work completed, amounting to [Specify the amount of money paid to the contractor]. Please remit this refund within [Specify a reasonable timeframe, generally within 14 days from the date of this letter] to the address provided above. Failure to comply with this demand may leave me with no option but to pursue legal action to recover the funds owed and to report this matter to relevant consumer protection agencies. I sincerely hope it does not come to that, as I believe it is in both parties' interest to resolve this matter amicably and promptly. I request your prompt attention to this matter to avoid further escalation. If you wish to discuss the issue or outline a plan to rectify the defects promptly, please contact me at [Provide a preferred contact method, such as phone or email]. Thank you for your prompt attention to this matter. I trust that you will handle this situation with the utmost seriousness and take the necessary steps to address the faulty workmanship promptly. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.