Subject: Urgent Demand for Refund of Faulty Work — Bronx, New York [Your Name] [Your Address] [City, State, ZIP Code] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to address a matter of utmost importance regarding faulty work completed by your company, resulting in significant inconvenience and financial losses. As a resident of Bronx, New York, I believe it is crucial to seek resolution promptly. Firstly, let me provide a detailed description of the situation. On [date], I hired your company, [Company Name], to perform [specific work/service]. The agreement stated that the work would be completed to a professional standard, within the agreed timeline, and for the sum of $[amount]. Unfortunately, the work carried out did not meet the set standards and has proved to be defective. The specific issues encountered include [list key problems in chronological order]. These problems have caused [describe the consequences and any associated damages/losses]. Despite numerous attempts to seek satisfactory rectification and your assurance that the matter would be resolved, no appropriate action has been taken so far. As a consumer, I have certain rights protected by the Consumer Protection Act, and in this case, your failure to deliver work of acceptable quality has infringed upon these rights. Moreover, your company's inaction to address the situation within a reasonable timeframe is a breach of our contractual agreement. Therefore, I hereby demand an immediate refund of the total payment made, amounting to $[amount]. Please be advised that failure to comply may result in legal action being taken against your company to protect my rights as a consumer. To facilitate a prompt resolution, I suggest the following steps to be taken: 1. Acknowledge this letter within five business days from its receipt. 2. Arrange for a refund to be made within fifteen business days from the acknowledgement. 3. Provide a written confirmation of the refund, specifying the amount credited and the method of payment. Please be aware that future escalation of this matter, such as seeking legal counsel, filing complaints with relevant authorities, and notifying consumer watchdog organizations, may become necessary if immediate corrective action is not taken. I trust that you understand the seriousness and urgency of this matter, and I eagerly anticipate a swift resolution. Your prompt attention to this request will be much appreciated. Should you require any supporting documentation or further information, please do not hesitate to contact me at [your contact information]. Thank you for your immediate attention to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.